Braun Board

Enterprise Account Executive

Decagon · London, UK

Base
Not disclosed
OTE
£210K–£230K
Quota attainment
Not disclosed
Posted
11mo ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 3h agoon Decagon's careers page

What Decagon sells

AI helpers that answer customers on any channel

Customers often wait on hold or bounce between support tickets just to get a simple answer. Decagon's AI agents chat, call, text, and email with customers in a personal way, on every channel. Customers get faster answers, and talking to a company starts to feel helpful instead of frustrating.

In plain English, from their own job posts. Something wrong? Tell us

More Customer support companies →

The Braun Read

Ask hard questions

Too much is left unsaid. Make them answer before you invest.

Pay
OTE is listed. Ask what the base is.
Transparency
Says nothing about quota, attainment, deal size, territory or sales cycle.
Pipeline
Mostly self-sourced. Great if you like outbound, rough if you don't.
Time on market
Open 347 days. Ask why it's been hard to fill.
Company hiring
13 sales roles open, hiring at a steady pace.

Red flags

None spotted.

Worth asking about

  • Open 90+ days. This role has been posted for three months or more. Ask why it's been hard to fill, and whether anyone left it.

Green flags

  • Publishes OTE. It tells you the on-target earnings up front. Most postings don't.

Based only on what the posting says. Flags are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

  1. 1.

    This role has been open a while. What's made it hard to fill?

    The answer tells you what candidates saw that made them walk.

  2. 2.

    What percentage of fully ramped reps hit quota last year?

    OTE is what you could earn. This is how likely you are to earn it.

  3. 3.

    What percentage of reps on the team have been here more than 18 months?

    Tenure shows whether people stay long enough to get paid.

  4. 4.

    Has the comp plan changed in the last 12 to 18 months? What changed?

    A plan that changes every year means the goalposts keep moving.

  5. 5.

    Who sits with reps and reviews calls each week?

    Coaching is often what's behind a good or bad attainment number.

  6. 6.

    Why is this role open? Did someone leave, or is it new?

    New headcount is growth. A replacement means someone left. Ask why.

When the offer comes

Save these for later. They land better once they've said yes to you.

  1. 1.

    Can I see the full comp plan in writing, including clawbacks and accelerators?

    What's in writing is what gets paid. Read it before you sign.

  2. 2.

    Can I see the actual comp distribution for the team last year, not just the OTE?

    The spread shows what most reps really take home. OTE is just the target.

  3. 3.

    I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?

    Leaving money behind is a fair reason to ask. The worst answer is no.

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The role

Sells Decagon's conversational AI agents across voice, chat, email and SMS to enterprise accounts. You self-source outbound to ICP accounts, engage C-suite buyers, and manage deals through close and renewal. London, in-person.

Enterprise · Mixed · Outbound

Selling motion

Mixed

Who you're selling to

Buyer:
Not stated in the posting.Ask: “Who's the economic buyer, and who else is in the deal?”
Company size:
Enterprise

Pipeline expectations

Mostly self-sourced. Expect a lot of outbound.

Compensation

£210K–£230K OTE

What is not disclosed

This posting doesn't tell you:

  • Base salary
  • Quota size
  • Quota attainment
  • Average deal size
  • Territory
  • Sales cycle length

The questions above cover the big ones.

Full posting
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our London office. In this role, you will - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals. - Generate a pipeline from ICP accounts via value-driven outbounding - Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success. - Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships. - Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers. - Play a key role in shaping go-to-market motion and influence how we engage and close key accounts Your background looks something like this - 4+ years of experience as a top-performing Account Executive with a strong track record of success. - Experience in complex solution sales and consistently closing 7 figure deals. - Consistent performance meeting pipeline generation targets for net new business Even better - Previous experience selling AI or Customer Support/Experience software. - Experience as an early sales hire at a fast growing start-up. Benefits We proudly offer the following benefits for our full-time employees: - Medical, Dental, and Vision benefits for you and your family - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K, pension) - Parental Leave - Fertility and family building benefits through Carrot - Monthly stipend to support your wellness, lifestyle, and work-life balance - Daily lunches and snacks in the office to keep you at your best - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
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