Senior Solutions Engineer
Decagon · London, UK
- Base
- Not disclosed
- OTE
- £144K–£216K
- Posted
- 11mo ago
Still open · checked 3h agoon Decagon's careers page
What Decagon sells
AI helpers that answer customers on any channel
Customers often wait on hold or bounce between support tickets just to get a simple answer. Decagon's AI agents chat, call, text, and email with customers in a personal way, on every channel. Customers get faster answers, and talking to a company starts to feel helpful instead of frustrating.
In plain English, from their own job posts. Something wrong? Tell us
More Customer support companies →The Braun Read
Ask hard questionsToo much is left unsaid. Make them answer before you invest.
- Pay
- OTE is listed. Ask what the base is.
- Transparency
- Says nothing about quota, attainment, deal size, territory or sales cycle.
- Pipeline
- Doesn't say where pipeline comes from. Ask.
- Time on market
- Open 349 days. Ask why it's been hard to fill.
- Company hiring
- 13 sales roles open, hiring at a steady pace.
Red flags
None spotted.
Worth asking about
- Open 90+ days. This role has been posted for three months or more. Ask why it's been hard to fill, and whether anyone left it.
Green flags
- Publishes OTE. It tells you the on-target earnings up front. Most postings don't.
Based only on what the posting says. Flags are a starting point for your first call, not a final judgment.
Questions to ask on the first call
Built from what this posting leaves out. How they answer tells you as much as what they say.
- 1.
This role has been open a while. What's made it hard to fill?
The answer tells you what candidates saw that made them walk.
- 2.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
- 3.
What's the base, and how is the rest paid out?
OTE without a base doesn't tell you what you can count on.
- 4.
Who's the economic buyer, and who else is in the deal?
Selling to a CFO and selling to a developer are different jobs.
- 5.
What's the annual quota, and how was it set?
A quota built from real data is a target. Otherwise it's a hope.
- 6.
Why is this role open? Did someone leave, or is it new?
New headcount is growth. A replacement means someone left. Ask why.
When the offer comes
Save these for later. They land better once they've said yes to you.
- 1.
Can I see the full comp plan in writing, including clawbacks and accelerators?
What's in writing is what gets paid. Read it before you sign.
- 2.
Can I see the actual comp distribution for the team last year, not just the OTE?
The spread shows what most reps really take home. OTE is just the target.
- 3.
I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?
Leaving money behind is a fair reason to ask. The worst answer is no.
Got an offer from Decagon? Not sure about it?Ask me. I read every message myself. · JoshAsk Josh
The role
Pre-sales engineer who partners with AEs to discover, qualify, and demo Decagon's AI agent platform for enterprise prospects, including C-level decision makers.
Enterprise
Selling motion
Who you're selling to
- Buyer:
- Not stated in the posting.Ask: “Who's the economic buyer, and who else is in the deal?”
- Company size:
- Enterprise
Pipeline expectations
Compensation
What is not disclosed
This posting doesn't tell you:
- Base salary
- Quota size
- Quota attainment
- Average deal size
- Territory
- Sales cycle length
The questions above cover the big ones.