Account Executive, Expansion - L1
Gorgias · Toronto, ON, Canada
- Base
- C$66K–C$73K
- OTE
- Not disclosed
- Quota attainment
- Not disclosed
- Posted
- 10d ago
Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.
Ask: “What percentage of fully ramped reps hit quota last year?”
Still open · checked 1h agoon Gorgias's careers page
What Gorgias sells
Chat helper that answers and sells for stores
Online shoppers often have questions and nobody to ask, and stores mostly send noisy ads. This product gives each store its own AI chat helper that answers shoppers, helps them check out, and follows up one-on-one. Shoppers get a real conversation instead of a pile of ads.
In plain English, from their own job posts. Something wrong? Tell us
More Customer support companies →The Braun Read
Worth a lookSolid on the basics. Use the first call to fill in the gaps.
- Pay
- Base is listed but not OTE. Ask what the variable is and how many people hit it.
- Transparency
- Shares 2 of 5: quota, attainment, deal size, territory, sales cycle.
- Pipeline
- Mostly inbound or an assigned book.
- Time on market
- Open 10 days.
- Company hiring
- 2 sales roles open, hiring at a steady pace.
Red flags
None spotted.
Green flags
- States deal size. Average deal size tells you what kind of selling this really is.
- SDR or inbound support. You won't be building all of your own pipeline from zero.
Based only on what the posting says. Flags are a starting point for your first call, not a final judgment.
Questions to ask on the first call
Built from what this posting leaves out. How they answer tells you as much as what they say.
- 1.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
- 2.
What percentage of reps on the team have been here more than 18 months?
Tenure shows whether people stay long enough to get paid.
- 3.
Has the comp plan changed in the last 12 to 18 months? What changed?
A plan that changes every year means the goalposts keep moving.
- 4.
Who sits with reps and reviews calls each week?
Coaching is often what's behind a good or bad attainment number.
- 5.
What's the OTE, and what did the median rep earn last year?
Base is what you're guaranteed. OTE and the median show the upside.
- 6.
Why is this role open? Did someone leave, or is it new?
New headcount is growth. A replacement means someone left. Ask why.
When the offer comes
Save these for later. They land better once they've said yes to you.
- 1.
Can I see the full comp plan in writing, including clawbacks and accelerators?
What's in writing is what gets paid. Read it before you sign.
- 2.
Can I see the actual comp distribution for the team last year, not just the OTE?
The spread shows what most reps really take home. OTE is just the target.
- 3.
I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?
Leaving money behind is a fair reason to ask. The worst answer is no.
Got an offer from Gorgias? Not sure about it?Ask me. I read every message myself. · JoshAsk Josh
The role
You'll manage an assigned book of existing eCommerce accounts, selling add-ons and new products through demos to close, mainly from a high-volume inbound pipeline plus some outbound.
Expansion · Inbound
Selling motion
Who you're selling to
- Buyer:
- eCommerce merchants and brandsIn their words: “We educate merchants on optimizing their customer experience for efficiency and personalization at scale.”
- Industry:
- EcommerceIn their words: “Own a book of existing eCommerce accounts, focusing on expansion and upsells.”
Pipeline expectations
Compensation
What is not disclosed
This posting doesn't tell you:
- OTE
- Quota size
- Quota attainment
- Territory
The questions above cover the big ones.