Braun Board

Senior Solutions Engineer - AI & Operations Research for Planning/Scheduling

akeno · Hamburg, Germany

Health running low. Ask why it's still open.

Account Growth: you grow customers the company already has (upsell, cross-sell, renewals).

Base
Not disclosed
OTE
Not disclosed
Posted
1mo ago

Still open · checked 2h agoon akeno's careers page

The job

What you'd do
Help large process and pharma manufacturers set up and run our planning software after the sale. You'll also write code, analyze data and travel to customer sites in Germany, Austria and Switzerland.
What you'd sell

Plans which products run on which factory lines, and when

When a pharma or chemical plant has to decide which product runs on which line and when, a team of planners has to work it out. The problem is, the rules are complicated and one wrong call can throw off the whole schedule, which costs money. akeno builds software that plans production for pharma and chemical factories, so the schedule fits how those plants actually run.

In plain English, from their own job posts. Something wrong? Tell me · More Industry-specific software companies →

Who you'd sell to
Production planners and supply chain leads at big companiesIn their words: “Run product discovery sessions with planners and supply chain leads”
Where deals come from
Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Ask hard questions

Too much is left unsaid. Make them answer before you invest.

Pay
No pay listed at all.
Transparency
Says nothing about quota, attainment, deal size, territory or sales cycle.
Time on market
Open 42 days. Normal, but not fresh.
Company hiring
This is their only open sales role.

Red lights

  • Pay. No pay listed at all.

Yellow lights

  • Fluent German required. The posting asks for fluent or business-level German. Worth knowing before you apply if you only sell in English.

Green lights

  • Gets leads from SDRs. You won't be building all of your own pipeline from zero.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

  1. 1.

    What percentage of fully ramped reps hit quota last year?

    OTE is what you could earn. This is how likely you are to earn it.

  2. 2.

    What are the base and the OTE for this role?

    No point investing hours before you know the number.

  3. 3.

    What's the annual quota, and how was it set?

    A quota built from real data is a target. Otherwise it's a hope.

  4. 4.

    How long is ramp, and what's the quota during it?

    Full quota on day one means you start behind.

  5. 5.

    Is the territory new or existing? Who had it before?

    An existing book is a head start. Greenfield means building from zero.

  6. 6.

    Why is this role open? Did someone leave, or is it new?

    New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

  1. 1.

    Can I see the full comp plan in writing, including clawbacks and accelerators?

    What's in writing is what gets paid. Read it before you sign.

  2. 2.

    Can I see the actual comp distribution for the team last year, not just the OTE?

    The spread shows what most reps really take home. OTE is just the target.

  3. 3.

    I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?

    Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

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Full posting
We are building the next generation of AI-native production planning and scheduling software primarily for process industries and pharma manufacturing. Our product is deep, domain-complex, and deployed at large enterprise customers where the planning process is mission-critical. We are looking for a Senior Solutions Engineer AI & Operations Research for Planning/Scheduling who will own the full post-sales lifecycle: from implementation handover through go-live support, steady-state operations, and continuous value delivery. Your job is to ensure customers succeed with our product — and to systematically feed what you learn back into the product so that every implementation gets easier than the last. This role is designed to grow into a Product Owner position within 6 to 9 months. You will be the most senior technical person on the customer-facing side and the voice of the customer in our product decisions. Tasks - Lead the solution design and implementation phases of our product at customer locations for planning, scheduling and execution control in production environments. - Co-create solutions with our customers and internal development teams. - Write own code and data analysis based on operations research approaches in supply chain. - Build internal prototypes leveraging AI coding assistance (e.g. Claude Code to build a small optimizer for loading dock scheduling). - Lead and partially implement data integrations to customer data sources. - Own the hypercare phase (4-8 weeks post go-live): act as primary point of contact, triage issues together with colleagues, coordinate with engineering. - Build and maintain configuration documentation for each customer - what was set up, why, and what the known edge cases are. - Travel to customer sides to conduct requirements and solution design workshops. Product ownership (growing over time) - Translate customer learnings into structured requirements, user stories and acceptance criteria - Participate in backlog refinement and sprint planning with the Fullstack and AI/Optimization teams - Prioritize customer requests against roadmap goals and communicate trade-offs to customers - Run product discovery sessions with planners and supply chain leads - Gradually take ownership of a defined product area Team You will be part of the Solution Delivery Team working close with our customers and the rest of our Tech Teams (Fullstack, AI/Optimization & DevOps). Our team members are very senior (~10 years of experience) and driven to build innovative and valuable solutions for our customers. You can expect to have competent team mates. We have regular team activities aside of our typical work (game nights, poker, sailing, gym and more), that everybody is of course free to participate it. Requirements Relevant skills - Coding in Python and Postgres - Applied experience in production planning and scheduling problems - Ability to navigate supply chain processes in process industry - Ability to lead and moderate customer workshops - Methodological knowledge of optimization and decision-making technologies - Ability to structure and prioritize requirements from multiple customers into a coherent product view - Experience in agile product teams (Scrum, Kanban), writing user stories and acceptance criteria - Optional: mathematical or statistical understanding of non-deterministic solving technologies Experience - Leading internal or customer-facing software projects - Deep domain understanding of manufacturing operations, ideally process industries, pharma, chemicals or food & beverage - Strong technical skills: SQL, APIs, debugging integrations, data flows between ERP/MES and planning applications - Knowledge of typical ERP systems in planning and scheduling (e.g. SAP ePP/DS, MRP elements) - Ideally first experience in a product-facing role (Product Owner, Product Manager, Technical Product Lead) or a clear ambition to move there - Ability to say no to customers constructively and explain product decisions - Fluent German and English (customer-facing in DACH, internal communication in English). Languages - German (Fluent, C2) - English (Fluent) Benefits At akeno, we believe people do their best work when they feel supported, connected, and empowered. Here's what you can look forward to: - Generous Annual Compensation - 40 Hours Working Week – Supporting work-life balance without compromising impact - Relocation Package – Full support, including relocation assistance and accommodation guidance - Wellpass Gym Membership – Access to hundreds of fitness and wellness options for just €10/month - Job Ticket – Subsidized public transport to keep your commute affordable and stress-free - German Language Courses – Learn or improve your German with our supported language program - Snacks, Drinks & Great Coffee – Always available to keep you fuelled and focused - Modern Office with a View – Work from our beautiful Hamburg office with panoramic city views - Supportive & International Team – Join a warm, open-minded group of colleagues from around the world - Real Ownership – You'll have space to take initiative and make a tangible impact - Flexible Working Hours – Because we understand that life and studies don’t always fit a 9–5 - Regular Team Events – From lunches to offsites—we celebrate the wins (big and small) together
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