Product Support Sales Representative (PSSR)

ASCO Equipment · Manor, TX

Base: Not disclosed
OTE: Not disclosed
Quota attainment: Not disclosed
Posted: 1mo ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 2h agoon ASCO Equipment's careers page

Apply on ASCO Equipment →

The job

What you'd do: Sell preventative maintenance contracts, shop and field service repairs, and parts to current and new heavy equipment customers in an assigned Austin, TX territory, through calls and on-site visits.
Who you'd sell to: Still reading the posting. Check back within the hour.
Where deals come from: Mostly you. Expect a lot of outbound: cold calls, emails and LinkedIn.

The Braun Read

Ask hard questions

Too much is left unsaid. Make them answer before you invest.

Pay: No pay listed at all.
Transparency: Says nothing about quota, attainment, deal size, territory or sales cycle.
Time on market: Open 45 days. Normal, but not fresh.
Company hiring: 24 sales roles open, hiring at a steady pace.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

1.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
2.
What percentage of reps on the team have been here more than 18 months?
Tenure shows whether people stay long enough to get paid.
3.
Has the comp plan changed in the last 12 to 18 months? What changed?
A plan that changes every year means the goalposts keep moving.
4.
Who sits with reps and reviews calls each week?
Coaching is often what's behind a good or bad attainment number.
5.
What are the base and the OTE for this role?
No point investing hours before you know the number.
6.
Why is this role open? Did someone leave, or is it new?
New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

1.
Can I see the full comp plan in writing, including clawbacks and accelerators?
What's in writing is what gets paid. Read it before you sign.
2.
Can I see the actual comp distribution for the team last year, not just the OTE?
The spread shows what most reps really take home. OTE is just the target.
3.
I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?
Leaving money behind is a fair reason to ask. The worst answer is no.

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Full posting

ASCO Equipment has career opportunities for a Product Support Sales Representative in the Austin, Texas Service Department. The Product Support Sales Representative will be responsible for obtaining and building relationships with customers through the selling of Preventative Maintenance packages & Shop and Field Service repairs. The PSSR needs to be an ambitious self-starter with a desire to providing solutions in demanding circumstances. Product Support Sales Representative will be responsible for building relationships with clients through calling on current ASCO customers and developing new ones through sales calls to customer offices, shops and job-site locations within your assigned territory. PSSRs will perform follow-up activities required for new equipment sales, manufacturer end user direct sales. They will quote and sell parts and service jobs, selling of PM contracts, address customer concerns, furnish technical support where applicable, and collect profiling information in order to enhance the customer experience. Responsibilities: - Market parts and service sales such as preventative maintenance plans, machine inspections, machine repairs, remanufactured component sales, standard job quotes, extended warranties, and special parts promotions. - Perform follow-up calls on complete goods and major parts and service sales. - Assist after sales service calls to ensure equipment is operating at customers’ expectations. - Provides limited technical support when appropriate. - Ensure that Parts and/or Service estimates meet ASCO pricing and Dept. approval standards - Manage pre-planning, post call notes and follow-up actions using a CRM tool. - Adhere to all safety rules and complete safety training as required. - Represent ASCO in a positive and professional manner at all times. Requirements - Bachelor's degree or equivalent experience. - Proven sales ability and excellent customer relationship skills. - Ability to write and speak effectively to individuals and groups. - Strong planning, problem-solving and negotiation and organizational skills. - Knowledge of heavy equipment is preferred. - Knowledge of equipment components, repair times and overall technical aptitude. - Solid computer skills and knowledge of general business software. - Valid driver's license with acceptable driving record. Benefits Why Join Team ASCO? Compensation & Benefits: - 100% paid health insurance, 401(k) + profit sharing, and paid holidays - Paid Training & Advancement Opportunities Unique Perks: - ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education Our Core Values: - Honor God - Develop People - Pursue Excellence - Grow Profitably Be Part of Something Bigger At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team. ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

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