Enterprise Account Executive

Assembled · San Francisco, CA

Open 4 days

New Business + Account Growth: you win new customers and grow existing ones.

Base: $150K–$175K
OTE: $300K–$350K
Quota attainment: Not disclosed
Posted: 4d ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 21h agoon Assembled's careers page

Apply on Assembled →

The job

What you'd do

Win new customers and grow existing ones at very big companies across the western U.S., selling software that helps their customer support teams. You'll find most of your own leads.

What you'd sell

Helps support teams staff up and answer customers faster

When a support team has to answer customers around the clock, someone has to decide who works which shift. The problem is, questions spike without warning, so the schedule is wrong by lunchtime and customers wait on hold. Assembled forecasts demand, builds the schedules, adjusts them during the day, and runs AI that answers customers, so people get help faster.

In plain English, from their own job posts. Something wrong? Tell me · More Customer support companies →

Who you'd sell to

Support and staffing leaders, operations, finance and IT heads at big companiesIn their words: “Map and multithread complex organizations, from VPs of Customer Support and Workforce Management up to the COO, CFO and CIO”

Where deals come from

Mostly you. Expect a lot of outbound: cold calls, emails and LinkedIn.

The Braun Read

Worth a look

Solid on the basics. Use the first call to fill in the gaps.

Pay: Base and OTE both listed. Roughly a 50/50 base-to-variable split.
Transparency: Shares 1 of 5. Mentions territory. Ask about quota, attainment, deal size and sales cycle.
Time on market: Open 4 days.
Company hiring: Ramping up: posted 5 sales roles in the last 30 days.

Red lights

None spotted.

Green lights

Publishes OTE. It tells you the on-target earnings up front. Most postings don't.
Pays more past quota. Higher commission rates once you pass quota. Overperformance actually pays.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

1.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
2.
What percentage of reps on the team have been here more than 18 months?
Tenure shows whether people stay long enough to get paid.
3.
Has the comp plan changed in the last 12 to 18 months? What changed?
A plan that changes every year means the goalposts keep moving.
4.
Who sits with reps and reviews calls each week?
Coaching is often what's behind a good or bad attainment number.
5.
What's the annual quota, and how was it set?

Before You Apply

Find out where you fit, and where you don't, before you hit submit.

Why I built it this way ↓

Most résumé tools try to make you look like a match. I'd rather help you find out if you are one.

Nothing made up.
Nothing goes on your résumé that you didn't do. If a line would need a number you didn't give me, I ask. I don't guess. On Braun Board it's checked in code, not just promised.
Curiosity before conclusions.
If the job wants something your résumé doesn't show, I ask before I assume. Plenty of sellers have done the thing and just never wrote it down.
Sorting, not selling.
Some jobs won't line up with what you've done. Finding that out before you apply isn't a loss. It's an hour back, spent on a job that fits.
No score.
A match score tells you how well you copied their words. It doesn't tell you whether you'd be good at the job, or happy there.

It's the same way I teach selling. We don't control who says yes. We do control where we spend our time, and whether everything we say is true.

Josh

1 Is the job worth it?

Worth a look. Solid on the basics. Use the first call to fill in the gaps.

No red lights. If it fits what you want, the tools below help you get ready.

See the full Braun Read

2 Where you fit

Upload once, see where you fit on any job.

What people say about working at Assembled ↓

Got an offer from Assembled? Not sure about it?Ask me. I read every message myself. · JoshAsk Josh

Rather talk it through? Call or text me: 954-695-0844 (text)

Full posting

ABOUT ASSEMBLED Assembled helps companies scale great customer support. As consumers, we’ve all been there. You need help, you’re stuck on hold or going in circles with an AI, and your problem still isn’t solved. Behind great support is a complex operational problem: thousands of people and AI agents working across teams, time zones, and products as new problems emerge. Assembled gives support leaders the tools to manage that complexity, from AI agents that resolve customer issues to software that forecasts demand, builds schedules, and makes intraday adjustments. More than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust Assembled https://www.assembled.com/customers. We've raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures and have offices in San Francisco, New York, and London. THE ROLE AND OPPORTUNITY The market is moving our way. The legacy workforce management vendors that dominate the Fortune 500 have moved under private equity ownership. Large enterprises running those systems are taking a hard look at what comes next, and many of them are deciding how AI fits into their support operation at the same time. That creates an opening for Assembled, and an opportunity for an enterprise seller to win enterprise accounts and build a significant book of business. To capture that opportunity, we are hiring an Enterprise Account Executive to grow Assembled inside the Fortune 500 across the western United States. You will be one of our first enterprise sellers and you will own a large territory with no ceiling on what it can become. Your book will include two kinds of accounts. Some are existing customers with plenty of room to expand across business units, regions and products. Others are large companies locked into incumbent contracts, where winning means building relationships now and being the obvious choice when the renewal comes up in 12 or 24 months. You will need the patience for the second kind and the urgency for the first. We want someone who runs a territory like a CEO runs a business. You decide where to spend your time, build your own pipeline, bring in the right people from our team at the right moment, and forecast with accuracy. You will work closely with our founders and leadership and help shape how Assembled sells to the largest companies in the world. This role is based in our San Francisco office, in person five days a week, Monday–Friday. WHAT YOU'LL DO - Own a territory of Fortune 500 and large enterprise accounts across the western U.S., including new logos and existing customers - Build pipeline from scratch through outbound, executive relationships, partners and your own network - Map and multithread complex organizations, from VPs of Customer Support and Workforce Management up to the COO, CFO and CIO - Run full sales cycles, including discovery, business cases, security review, legal, procurement and multi-year negotiations - Track incumbent contract dates across your territory and build multi-quarter plans to win accounts at renewal - Grow existing customers by expanding into new teams, geographies, BPO partners and AI use cases - Sell our full platform, which combines seat-based pricing for workforce management and AI Copilot with usage-based pricing for AI Agents, and help customers forecast and budget as their AI usage grows - Forecast your business accurately and run account plans for your largest opportunities - Feed what you learn back into our enterprise playbook, product roadmap and messaging ABOUT YOU - 8+ years of closing experience in enterprise software, with a consistent record of beating quota - A history of winning and growing six- and seven-figure deals with Fortune 500 companies - Experience selling workforce management, contact center or CX technology is a strong plus. We will also look closely at people who have sold other operations software to the Fortune 500, or any technology to customer-facing teams such as support, sales or service. Experience selling a consumption-based product is also a plus - You know how large companies buy. You have navigated annual budget cycles, procurement, security reviews and long legal redlines, and you know how to keep a deal moving through all of it - You build your own pipeline and do not wait for inbound. An existing network of executives in support, CX or operations is a real advantage - You are entrepreneurial and resourceful, and you like the idea of building an enterprise motion at a company where your work shapes the process - You write and speak clearly and can hold your own with a COO or a CFO - Regular travel to customer sites is expected OUR U.S. BENEFITS - Generous medical, dental, and vision benefits - Flexible time off - Monthly credits to spend on each: wellness, Assembled customers, commuting, and AI tools - Paid parental leave - A meal plan to support our in-office working model: catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices - 401(k) plan enrollment The on-target earnings range for this role is $300,000 to $350,000, with a 50/50 split between base salary and variable compensation. Base salary ranges from $150,000 to $175,000. Commission is uncapped, with accelerators above quota. The role also includes a meaningful equity grant. Final compensation depends on experience, location and qualifications. We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

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