Key Account Manager UK

Base.com · Brighton, UK

Base: Not disclosed
OTE: Not disclosed
Quota attainment: Not disclosed
Posted: 2mo ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 1h agoon Base.com's careers page

Apply on Base.com →

The job

What you'd do: Manage a dedicated portfolio of Enterprise e-commerce seller accounts for Base's SaaS platform, covering long-term relationships, troubleshooting and product support. Requires 2+ years in account management or customer success.
Who you'd sell to: Still reading the posting. Check back within the hour.
Where deals come from: Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Ask hard questions

Too much is left unsaid. Make them answer before you invest.

Pay: No pay listed at all.
Transparency: Says nothing about quota, attainment, deal size, territory or sales cycle.
Pipeline: Mostly inbound or an assigned book.
Time on market: Open 73 days. Ask why it's been hard to fill.
Company hiring: 2 sales roles open, hiring at a steady pace.

Red lights

None spotted.

Green lights

SDR or inbound support. You won't be building all of your own pipeline from zero.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

1.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
2.
What percentage of reps on the team have been here more than 18 months?
Tenure shows whether people stay long enough to get paid.
3.
Has the comp plan changed in the last 12 to 18 months? What changed?
A plan that changes every year means the goalposts keep moving.
4.
Who sits with reps and reviews calls each week?
Coaching is often what's behind a good or bad attainment number.
5.
What are the base and the OTE for this role?
No point investing hours before you know the number.
6.
Why is this role open? Did someone leave, or is it new?
New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

1.
Can I see the full comp plan in writing, including clawbacks and accelerators?
What's in writing is what gets paid. Read it before you sign.
2.
Can I see the actual comp distribution for the team last year, not just the OTE?
The spread shows what most reps really take home. OTE is just the target.
3.
I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?
Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

Got an offer from Base.com? Not sure about it?Ask me. I read every message myself. · JoshAsk Josh

Full posting

Join Base – global leader revolutionizing e-commerce! We are a technological powerhouse for sellers worldwide, providing an innovative all-in-one system. Our mission is to simplify the lives of online entrepreneurs by helping them automate processes, dynamically scale their businesses, and efficiently manage sales across multiple platforms. All of this is thanks to our passion for innovation and the use of modern technologies. We operate globally, partnering with thousands of marketplaces and industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx, and our international team of experts works in Poland, Europe, the Americas, and Asia. We are proud of our spectacular growth – we're more than just another tech company. As one of the fastest-growing platforms in the industry, we've seen dynamic growth over the past three years, expanding our revenue and our global customer base. We are building a culture centered on real impact and collaboration, because our team is the heart of our innovation That's why we are looking for you for the Key Account Manager position! If you are passionate about e-commerce, want to have a real impact on the global market, and become part of this exciting journey, then this is the perfect place for you. By joining us, you will gain the opportunity to work in a dynamic environment where your ideas will matter, and your work will directly contribute to the success of thousands of sellers. You will be part of an international team, working on global solutions and developing in a culture that emphasizes collaboration and the support of talent. Sounds interesting? If you feel this is a challenge for you and want to continue conquering the e-commerce market with us, apply today! We are waiting for you. Requirements - Expert knowledge of the Base product or similar SaaS e-commerce platfor - Minimum 2 years of experience in Account Management or Customer Success roles - Highly developed communication and interpersonal skills - Excellent work organisation and the ability to work independently - Customer-centric mindset with a strong commitment to ensuring client satisfaction - Experience in the e-commerce and/or SaaS industry is a significant plus - Proficiency in English Responsibilities - Building and maintaining long-term relationships with Enterprise clients - Providing comprehensive customer service for Enterprise accounts, including troubleshooting and technical support related to our product - Managing a dedicated client portfolio - Proficiency in using various e-commerce systems and tools Benefits - Own product - we decide how we want to develop - Joining an organisation in a phase of rapid growth - A lot of independence - Hybryd work - Long-term cooperation - Full Time / Salary + Bonus

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