Solutions Engineer

ABOUT BASELAYER Every business in America needs a bank account to exist. The system that decides whether they're real, who's behind them, and whether they're a risk, runs on infrastructure from the 1980s. We're rebuilding that layer from scratch. Baselayer is the identity layer for institutions across the United States: the most complete business graph in America and every human tied to it. We fuse public records, IRS data, sanctions lists, web signals, and fraud telemetry from 2,200+ financial institutions into a single graph that resolves any business and the humans behind it in milliseconds. The legacy credit bureaus took 50 years to build something that gets 60% match rates. We've built something that gets 98% in under two years. Today we're trusted by over 20% of financial institutions in America including FIS, Rho, Socure and top five US banks. But the graph is becoming infrastructure for anyone who needs to know if a business is real and worth trusting: gig platforms, marketplaces, AI companies, and commerce infrastructure at scale. Trust is the substrate of every financial transaction. We're rebuilding it. ABOUT THE TEAM AI agents are starting to transact: opening accounts, buying services, moving money on behalf of the businesses and people behind them. Every one of those transactions has a counterparty asking the question banks have always asked: who am I dealing with, and can I trust them? Today's identity infrastructure wasn't built to answer it at agent speed. The Agentic Economy team is extending Baselayer's business graph into the trust layer for agentic commerce: verifiable credentials that bind an agent to the verified business and human behind it, a registry counterparties can query in real time, and verification APIs that plug into the networks, platforms, and protocols where agent transactions happen. We run like a startup inside a startup: a small senior team led by our GM of Agentic Economy, working directly with payment networks, banks, wallet providers, and agent platforms. The category is being defined right now; the standards, seats, and infrastructure decisions of the next 18 months will be consequential for a decade. ABOUT THE ROLE We're looking for a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You're energized by helping customers implement solutions that drive measurable business value. WHAT YOU'LL DO - Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions - Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products - Solution Design: Create technical documentation and implementation plans that address specific customer needs - Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities - Cross-functional Collaboration: Work closely with sales, product, and engineering teams - Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios - Customer Training: Educate customers on Baselayer's products and APIs - Feedback Loop: Collect and communicate customer feedback to product and engineering teams - Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space - Post-implementation Support: Provide ongoing technical guidance to ensure customer success MINIMUM REQUIREMENTS - You have 2+ years of experience in a technical role, product management, or customer-facing position - You possess fundamental knowledge of API concepts and web technologies - You're detail-oriented and able to document requirements effectively - You're a natural problem-solver who enjoys finding solutions to complex challenges - You're adaptable and can navigate ambiguity with confidence - You're highly collaborative and enjoy working with cross-functional teams WHAT SETS YOU APART - Experience in solutions engineering, implementation, or technical customer success - Basic coding skills in Python or JavaScript - Familiarity with identity verification, KYC/KYB processes, or financial compliance - Experience with fintech or financial institutions - Experience leading technical discovery calls, product demos, or implementation workshops WORK LOCATION - Based in San Francisco; 4 days per week in office COMPENSATION - Salary Range: $135,000 – $220,000 + Equity BENEFITS - Time off when you need it: Flexible PTO so you can recharge without red tape - In-person energy: We're based in SF and meet in the office 4 days per week - Competitive compensation: We pay well and back it with equity. We want you to think and act like an owner - Career rocket fuel: You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before - Benefits on us: We cover 100% of your health, dental, and vision premiums. No surprise deductions from your paycheck - 401(k) with company match: We match your contributions so your future self benefits too - HSA contributions included: We contribute to your HSA on applicable plans, so your coverage works as hard as you do - Stay healthy, stay sharp: A $250 monthly gym stipend to help you bring your best self to work, and everywhere else - Lunch on us: Lunch stipend so you can stay fueled and focused without thinking about it - A seat at the table: We believe in transparency, radical candor, and giving every team member a voice 🔥