Director, Strategic Partnerships

 About Bazaarvoice   At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.   The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.   Our brand promise : closing the gap between brands and consumers.   Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.   It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Bazaarvoice is seeking a Strategic Partnerships Account Director to manage, nurture, and scale our portfolio of deep, multi-year LLM and AI platform relationships while actively driving partner-assisted business development to close high-impact new opportunities. Reporting to the SVP, Strategic Partnerships, this executive will serve as the primary relationship owner and account strategist for our existing portfolio of strategic partners, working closely with Product, Engineering, Legal, and GTM to evolve initial proof points into enduring, high-value integrations. What You'll Do: 1. Nurture and Expand Strategic Accounts - Account Launch, Retention & Growth: Serve as the trusted lead for key LLM and AI partners (e.g., Google, OpenAI, hyperscalers, AEO/GEO companies, and emerging AI commerce players), consistently deepening executive relationships and identifying new avenues for mutual growth. - Account Health & Governance: Establish and lead structured account management cadences (QBRs, strategic joint roadmapping, executive steering committees) to ensure alignment, resolve operational friction, and secure durable partnership renewals. 2. Maximize Account Value & Expand Usage - Integration Optimization: Drive cross-functional initiatives to scale existing pilots into permanent, core integrations, demonstrating continuously how Bazaarvoice data improves LLM-powered search, recommendation, and agentic shopping outcomes. - Value Realization: Collaborate with partners on success metrics (e.g., conversion lift, engagement, relevance) to ensure ROI is consistently measured, reported, and leveraged to unlock broader usage tiers. - Expansion Storytelling: Package account successes, performance gains, and case studies to advocate for broader rollouts across additional partner product lines and business units. 3. Orchestrate Internally Across Sales, Strategy, Product, Engineering, and Legal - Drive understanding and sales enablement across the sales organization at Bazaarvoice and within partner sales team to maximize partner success and adoption - Partner Voice in Product: Translate ongoing partner feedback and evolving technical needs into actionable insights for Product and Engineering; ensure existing APIs, data feeds, and integrations are continually optimized. - Contract Evolution & Governance: Work closely with Legal to update client terms, navigate complex data privacy and retention discussions, and co-lead renegotiations or amendments as partnership scopes expand over time. 4. Optimize Commercial Frameworks & Account Economics (Non-Quota) - Value Maximization: Refine non-quota commercial models (tiered access, usage expansion, co-marketing, joint GTM value) to capture increasing economic value as accounts mature. - Internal Value Alignment: Partner with Revenue, Finance, and Strategy to track the expanding baseline value of AI partnerships and reflect account health in corporate performance. 5. Be the Dedicated Advocate for Key Accounts - Strategic Representation: Represent Bazaarvoice and your assigned portfolio with senior partner executives and key client stakeholders, advocating for the long-term value of Bazaarvoice's authenticated UGC network in AI commerce. What You'll Bring: Partnership and ecosystem leadership - 8+ years in strategic partnerships, platform partnerships, or ecosystem leadership roles, with a strong emphasis on data, platforms, and/or adtech/eCommerce. - Demonstrated success building and nurturing senior-level relationships with large technology platforms (e.g., hyperscalers, major ad platforms, LLM providers), including aligning on joint strategy and executing multi-phase roadmaps. - Proven experience turning emerging technology shifts (e.g., AI, privacy changes) into concrete partner offerings and measurable client value. Commercial and product-oriented thinking - Track record structuring complex data or platform partnerships where value is created through integration, usage, and proof of performance, not just contract size. - Experience partnering closely with product and engineering teams to inform roadmaps and translate partnership opportunities into scalable, real-world products and integrations. Governance, policy, and risk navigation - Comfort operating at the intersection of legal, privacy, and commercial outcomes—shaping pragmatic, scalable positions on data rights, training usage, and acceptable use, while enabling innovation. - Experience in environments where authenticity, trust, and sustainability are central to the value proposition is a plus. Who You Are: - Relationship-first operator who derives energy from building long-term, trust-based partnerships while still moving quickly to tangible proof points. - Strategic, systems-level thinker who can connect macro industry shifts in AI and commerce to specific partnership structures and experiments. - Highly collaborative, low-ego leader who is comfortable influencing without direct authority across Strategy, Product, Engineering, Legal, and GTM. - Comfortable with ambiguity and first-of-kind work; you default to test-and-learn, not endless debate. Why join Bazaarvoice?   Customer is key We see our own success through our customers’ outcomes.   We approach every situation with a customer first mindset.   Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA.  We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.   Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity.  We love what we do, and because we’re laser focused on our mission.   Innovation over Imitation We seek to innovate as we are not content with the status quo.  We embrace agility and experimentation as an advantage.   Stronger Together We bring our whole selves to the mission and find value in diverse perspectives.  We champion what’s best for Bazaarvoice before individuals or teams.   As a stronger company we build a stronger community.     Want to see our culture in action? Explore our global Linkedin Life Page, Life at Bazaarvoice to see the bigger picture, or visit our North America Life Page to meet our regional teams and see what life is like in our local offices.       Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.     As part of our final selection process, the successful candidate will be required to undergo a routine pre-employment background check. This process is strictly conditional upon your prior written consent.