Braun Board

Gestionnaire de comptes (Account Manager) - Saskatoon

CECS · Saskatoon, SK, Canada

Base
Not disclosed
OTE
Not disclosed
Quota attainment
Not disclosed
Posted
2mo ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 2h agoon CECS's careers page

The job

What you'd do
Answer calls from existing Rogers wireless and internet customers at a Saskatoon contact centre, and offer them extra services. You'd also review their accounts and help solve their problems.
Who you'd sell to
Still reading the posting. Check back within the hour.
Where deals come from
Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Ask hard questions

Too much is left unsaid. Make them answer before you invest.

Pay
No pay listed at all.
Transparency
Says nothing about quota, attainment, deal size, territory or sales cycle.
Time on market
Open 83 days. Ask why it's been hard to fill.
Company hiring
This is their only open sales role.

Red lights

None spotted.

Green lights

  • SDR or inbound support. You won't be building all of your own pipeline from zero.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

  1. 1.

    What percentage of fully ramped reps hit quota last year?

    OTE is what you could earn. This is how likely you are to earn it.

  2. 2.

    What percentage of reps on the team have been here more than 18 months?

    Tenure shows whether people stay long enough to get paid.

  3. 3.

    Has the comp plan changed in the last 12 to 18 months? What changed?

    A plan that changes every year means the goalposts keep moving.

  4. 4.

    Who sits with reps and reviews calls each week?

    Coaching is often what's behind a good or bad attainment number.

  5. 5.

    What are the base and the OTE for this role?

    No point investing hours before you know the number.

  6. 6.

    Why is this role open? Did someone leave, or is it new?

    New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

  1. 1.

    Can I see the full comp plan in writing, including clawbacks and accelerators?

    What's in writing is what gets paid. Read it before you sign.

  2. 2.

    Can I see the actual comp distribution for the team last year, not just the OTE?

    The spread shows what most reps really take home. OTE is just the target.

  3. 3.

    I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?

    Leaving money behind is a fair reason to ask. The worst answer is no.

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Full posting
The Role As an Account Manager, you’ll: - Be the first point of contact for customers in our contact centre. - Promote Rogers wireless, internet, and value-added services. - Conduct account reviews, upsells, and provide resolutions. - Stay current on Rogers products and promotions. - Represent Red Wireless professionally as a Rogers Ambassador. Qualifications & Skills - 2+ years in account management, B2B, or telecom sales (call centre/retail an asset). - Excellent communication, presentation, and client engagement skills. - Target-driven, self-motivated, and results-focused. - Proficient in MS Office and CRM systems. - Quick learner with strong technical aptitude for telecom products. - Bilingual - English and French What We Offer - $15.35/hour base + commissions/bonuses. - Health, dental, vision benefits after 3 months. - Ongoing training, coaching, and growth opportunities. - Career progression within Red Wireless and the telecom industry. Job Details : - Job Type: Full-time, Permanent - Location: Saskatoon, SK (in-office role) - Schedule: 4-day work week, 10-hour shift ------- En tant que Gestionnaire de comptes (Account Manager), vous serez responsable de : - Être le premier point de contact avec les clients au sein de notre centre de contact. - Promouvoir les services sans fil, Internet et les services à valeur ajoutée de Rogers. - Effectuer des révisions de comptes, proposer des ventes additionnelles et apporter des solutions adaptées aux clients. - Rester à jour sur les produits, services et promotions de Rogers. - Représenter Red Wireless de manière professionnelle en tant qu’Ambassadeur Rogers. Qualifications et compétences - 2 ans ou plus d’expérience en gestion de comptes, ventes B2B ou ventes dans le secteur des télécommunications (expérience en centre d’appels ou dans le commerce de détail, un atout). - Excellentes aptitudes en communication, en présentation et en gestion de la relation client. - Orienté vers l’atteinte des objectifs, autonome et axé sur les résultats. - Bonne maîtrise de la suite Microsoft Office et des systèmes CRM. - Capacité d’apprentissage rapide et bonne aisance technique avec les produits et services de télécommunication. - Bilingue : français et anglais. Ce que nous offrons - 15,35 $/heure de salaire de base + commissions et primes. - Assurance maladie, dentaire et soins de la vue après 3 mois. - Formation continue, accompagnement et possibilités de développement professionnel. - Possibilités d’évolution de carrière au sein de Red Wireless et de l’industrie des télécommunications. Détails du poste - Type d’emploi : Temps plein, permanent - Lieu : Saskatoon, Saskatchewan (poste en présentiel) - Horaire : Semaine de travail de 4 jours, quarts de 10 heures
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