Braun Board

Account Manager

City Wide Facility Solutions · Seattle, WA

Base
$68K–$75K
OTE
Not disclosed
Quota attainment
Not disclosed
Posted
4mo ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 2h agoon City Wide Facility Solutions's careers page

The job

What you'd do
Manages an assigned book of facility services clients, focusing on retention, growth, service quality, and contract compliance. Involves travel to client sites and a designated territory.
Who you'd sell to
Still reading the posting. Check back within the hour.
Where deals come from
Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Worth a look

Solid on the basics. Use the first call to fill in the gaps.

Pay
Base is listed but not OTE. Ask what the variable is and how many people hit it.
Transparency
Shares 1 of 5: quota, attainment, deal size, territory, sales cycle.
Time on market
Open 122 days. Ask why it's been hard to fill.
Company hiring
113 sales roles open, hiring at a steady pace. Ask how many reps they hired last year and how many are still there.

Red lights

None spotted.

Yellow lights

  • Open 90+ days. This role has been posted for three months or more. Ask why it's been hard to fill, and whether anyone left it.
  • Same role posted many times. The company has 8 or more open postings with this exact title. Could be a big build-out, could be a revolving door. Ask how many reps they hired last year and how many are still there.

Green lights

  • SDR or inbound support. You won't be building all of your own pipeline from zero.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

  1. 1.

    How many reps are you hiring for this, and how many from last year's class are still here?

    Hiring a lot can mean growth, or people leaving.

  2. 2.

    This role has been open a while. What's made it hard to fill?

    The answer tells you what candidates saw that made them walk.

  3. 3.

    What percentage of fully ramped reps hit quota last year?

    OTE is what you could earn. This is how likely you are to earn it.

  4. 4.

    What percentage of reps on the team have been here more than 18 months?

    Tenure shows whether people stay long enough to get paid.

  5. 5.

    Has the comp plan changed in the last 12 to 18 months? What changed?

    A plan that changes every year means the goalposts keep moving.

  6. 6.

    Why is this role open? Did someone leave, or is it new?

    New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

  1. 1.

    Can I see the full comp plan in writing, including clawbacks and accelerators?

    What's in writing is what gets paid. Read it before you sign.

  2. 2.

    Can I see the actual comp distribution for the team last year, not just the OTE?

    The spread shows what most reps really take home. OTE is just the target.

  3. 3.

    I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?

    Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

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Full posting
City Wide Facility Solutions is excited to announce an opening for a talented Facility Solutions Manager to become part of our vibrant team! As the frontrunner in the building maintenance sector, we offer a diverse array of solutions to a multitude of clients. This role is crucial in guaranteeing that our clients experience top-notch service, exceptional quality, and ultimate satisfaction. The Facility Solutions Manager will take charge of all facets of an assigned client’s facility services. This includes building strong relationships, pinpointing needs, crafting tailored service strategies, and ensuring strict adherence to all contract specifications. The ideal candidate will demonstrate outstanding leadership skills and a steadfast client-centric approach, consistently meeting or surpassing our clients' expectations. The role of the Facility Solutions Manager encompasses, but isn’t limited to: - Managing client accounts to ensure retention and growth through outstanding service delivery. - Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements. - Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues. - Leveraging City Wide’s CRM system to monitor client interactions and service effectiveness. - Guiding operational teams while ensuring comprehensive training and development initiatives are implemented. - Working alongside internal teams to resolve challenges and execute effective solutions. - Tracking client satisfaction metrics and compiling detailed reports for management evaluation. Requirements The ideal candidate will possess the following qualifications: - A minimum of 1-2 years of experience in facility management or a related field. - A proven track record in client management and business development. - Strong interpersonal and communication skills, both verbal and written. - Bachelor’s degree in a relevant discipline is preferred. - Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment. - Proficiency in Microsoft Office Suite and familiarity with CRM systems. - Ability to travel to client locations as needed; reliable transportation is required. This position requires a candidate who is detail-oriented, possesses exceptional problem-solving skills, and is committed to fostering positive client relations. If you are driven by results and dedicated to providing outstanding service, we invite you to apply for this opportunity with City Wide Faci. lity Solutions. Benefits - Base Salary $67,500 - $75,000 - Total Compensation Year 1 - $90,000 - $115,000 based on performance. - Uncapped Bonus and Commissions Potential - Dental, medical and vision insurance - Life insurance paid by company - 401k + 4% match by company - 8 paid Holidays - Designated Territory - Mileage reimbursement - Company issued equipment (cellphone, laptop, and tablet)
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