Braun Board

Account Manager

City Wide Facility Solutions · Nashville, TN

Base
$70K
OTE
Not disclosed
Quota attainment
Not disclosed
Posted
16d ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 1h agoon City Wide Facility Solutions's careers page

The job

Who you'd sell to
Not stated in the posting.Ask: “Who's the economic buyer, and who else is in the deal?”
Where deals come from
Not stated in the posting.

The Braun Read

Ask hard questions

Too much is left unsaid. Make them answer before you invest.

Pay
Base is listed but not OTE. Ask what the variable is and how many people hit it.
Transparency
Says nothing about quota, attainment, deal size, territory or sales cycle.
Pipeline
Doesn't say where pipeline comes from. Ask.
Time on market
Open 16 days.
Company hiring
113 sales roles open, hiring at a steady pace. Ask how many reps they hired last year and how many are still there.

Red lights

None spotted.

Yellow lights

  • Same role posted many times. The company has 8 or more open postings with this exact title. Could be a big build-out, could be a revolving door. Ask how many reps they hired last year and how many are still there.

Green lights

None spotted.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

  1. 1.

    How many reps are you hiring for this, and how many from last year's class are still here?

    Hiring a lot can mean growth, or people leaving.

  2. 2.

    What percentage of fully ramped reps hit quota last year?

    OTE is what you could earn. This is how likely you are to earn it.

  3. 3.

    What percentage of reps on the team have been here more than 18 months?

    Tenure shows whether people stay long enough to get paid.

  4. 4.

    Has the comp plan changed in the last 12 to 18 months? What changed?

    A plan that changes every year means the goalposts keep moving.

  5. 5.

    Who sits with reps and reviews calls each week?

    Coaching is often what's behind a good or bad attainment number.

  6. 6.

    Why is this role open? Did someone leave, or is it new?

    New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

  1. 1.

    Can I see the full comp plan in writing, including clawbacks and accelerators?

    What's in writing is what gets paid. Read it before you sign.

  2. 2.

    Can I see the actual comp distribution for the team last year, not just the OTE?

    The spread shows what most reps really take home. OTE is just the target.

  3. 3.

    I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?

    Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

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Full posting
City Wide Facility Solutions in Nashville, TN is looking for an enthusiastic, driven Account Manager—also known as a Facilities Solutions Manager (FSM)—who is ready to make an impact. This is an opportunity to help drive business growth, build strong client relationships, and grow your own career in a high-energy, fast-paced environment where performance is recognized and rewarded. We offer a competitive base salary, an attractive commission structure, and a robust benefits package for the right candidate. Why City Wide? City Wide Facility Solutions is a leader in the building maintenance industry with more than 120 locations nationwide. We are a sales and management company providing clients with a single-source solution for virtually all of their interior and exterior building maintenance needs. Our culture is built around our core values of relentless customer service, a growth mindset, and hustle. We're looking for people who want more than just a job—we're looking for individuals who want to build a career, grow professionally, and be rewarded for their performance. We're passionate about promoting from within and creating opportunities for our people to advance. You'll be part of a high-energy, collaborative, inclusive, and fun team environment where hard work, initiative, and results get noticed. - Key Responsibilities: - Client Relationship Management: Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion. - Operational Excellence: Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments. - Strategic Problem Solving: Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency. - Technology and Reporting: Utilize City Wide’s CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery. - Ideal Candidate: - Proven background in account management, sales, or a similar field within the service industry. - Strong leadership skills with experience in managing diverse teams. - Excellent problem-solving, organizational, and communication skills. - Technologically adept with experience in CRM systems preferred. - Motivated by a fast-paced, results-driven environment. - Compensation: - Base Salary: $70,000 with the potential for significant On Track Earnings of $110,000+ based on performance. - Additional Benefits: Comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure. - Performance Metrics for Success: At City Wide Facility Solutions, we believe in transparency and clarity in how we measure success. As a Facility Solutions Manager, your performance will be evaluated against several key metrics that are crucial for the growth and satisfaction of our clients and the prosperity of our branch. These include: - Client Retention: Aim to maintain a client retention rate of 96-98%. High retention rates reflect superior service and client satisfaction. - Revenue Growth: You are expected to generate extra service (ES) sales, with specific targets set based on your defined territory. - Quality Assurance: Conduct and report on detailed quality control inspections to ensure all services meet our high standards. - Operational Excellence: Manage service delivery effectively, ensuring compliance with client and company standards. - Team Management: Lead and develop your team, ensuring high performance and adherence to company protocols. Requirements - 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience. - High School diploma required; bachelor’s degree highly desirable. - Highly detail oriented and excellent follow-through on commitments. - Positive and outgoing personality; great at building relationships. - Excellent verbal and strong written communication skills. - Proficient in Microsoft Office and knowledge of CRM database. - Must have reliable transportation. Benefits Benefits - Base salary $70,000 - Uncapped commissions with first year earnings $110,000 plus. - Top performers making over $200,000 - Protected territory - Expense/entertainment account - Vehicle reimbursement $600.00 monthly - Mentorship by company leadership - Company issued laptop and iPhone - Paid time off (in addition to 7 paid holidays) - 401k – company match - Health/Dental/Vision insurance
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