Account Manager

City Wide Facility Solutions · Perrysburg, OH

Base: Not disclosed
OTE: Not disclosed
Quota attainment: Not disclosed
Posted: 1mo ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 1h agoon City Wide Facility Solutions's careers page

Apply on City Wide Facility Solutions →

The job

Who you'd sell to: Still reading the posting. Check back within the hour.
Where deals come from: Not stated in the posting.

The Braun Read

Proceed with caution

A few things here deserve a hard look before you spend time on it.

Pay: No pay listed at all.
Transparency: Says nothing about quota, attainment, deal size, territory or sales cycle.
Pipeline: Doesn't say where pipeline comes from. Ask.
Time on market: Open 49 days. Ask why it's been hard to fill.
Company hiring: 113 sales roles open, hiring at a steady pace. Ask how many reps they hired last year and how many are still there.

Red lights

"Unlimited earnings," no numbers. It sells uncapped or unlimited earnings but never says what anyone actually earns.

Yellow lights

Same role posted many times. The company has 8 or more open postings with this exact title. Could be a big build-out, could be a revolving door. Ask how many reps they hired last year and how many are still there.

Green lights

None spotted.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

1.
What did the median rep and the top rep actually earn last year?
"Unlimited" is a ceiling, not a number. You need the median.
2.
How many reps are you hiring for this, and how many from last year's class are still here?
Hiring a lot can mean growth, or people leaving.
3.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
4.
What percentage of reps on the team have been here more than 18 months?
Tenure shows whether people stay long enough to get paid.
5.
Has the comp plan changed in the last 12 to 18 months? What changed?
A plan that changes every year means the goalposts keep moving.
6.
Why is this role open? Did someone leave, or is it new?
New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

1.
Can I see the full comp plan in writing, including clawbacks and accelerators?
What's in writing is what gets paid. Read it before you sign.
2.
Can I see the actual comp distribution for the team last year, not just the OTE?
The spread shows what most reps really take home. OTE is just the target.
3.
I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?
Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

Got an offer from City Wide Facility Solutions? Not sure about it?Ask me. I read every message myself. · JoshAsk Josh

Full posting

Account Manager Build Relationships. Solve Problems. Grow Your Career. City Wide Facility Solutions of Northwest Ohio is looking for an Account Manager to manage an established portfolio of commercial clients throughout Northwest Ohio. In this role, you'll become a trusted advisor to your clients, ensuring their facilities are maintained to the highest standards while identifying opportunities to provide additional solutions that help their businesses operate more efficiently. No two days are the same. You'll spend time visiting client facilities, meeting with business owners and property managers, solving problems, coordinating with our independent contractors, and ensuring clients receive exceptional service. If you enjoy autonomy, relationship-building, and seeing the results of your efforts, this is an outstanding opportunity. Why Join City Wide? At City Wide, we believe our people are our greatest asset. We invest in our team and reward performance. We offer: · Competitive base salary · Uncapped commission on additional maintenance services and facility supply sales · Client retention bonus for maintaining greater than 90% retention · Opportunity to earn our annual President's Club trip as a top performer · 401(k) with employer match · Monthly car allowance · Paid Time Off · Ongoing training, coaching, and professional development · Supportive leadership team committed to your success · Positive, collaborative culture where your contributions matter What You'll Do · Build long-term client relationships through regular facility visits and proactive communication. · Conduct routine quality inspections to ensure exceptional service. · Respond quickly to client concerns and coordinate solutions with our contractor network. · Identify opportunities to expand existing client relationships through additional facility maintenance services and products. · Prepare pricing, proposals, and service recommendations. · Coordinate new client onboarding and ensure a seamless startup experience. · Recruit, support, and maintain relationships with independent contractors. · Partner with Night Managers to ensure consistent service quality. · Maintain accurate client records, inspection reports, and activity notes within our CRM system. · Work closely with the Sales Team to identify growth opportunities within existing accounts. · Protect and grow an established book of business through exceptional customer service. What Makes Someone Successful? · Relationship-focused professionals who genuinely enjoy helping clients succeed. · Organized and detail oriented. · Comfortable managing multiple priorities and working independently. · Strong problem-solvers who take ownership and follow through. · Motivated by performance-based incentives and professional growth. · Confident communicators who build trust and credibility. · Adaptable professionals who thrive in a fast-paced environment. Qualifications · 3+ years of experience in Account Management, Customer Success, B2B Sales, Facility Services, Operations, or a similar client-facing role. · Strong customer service and relationship management skills. · Excellent verbal and written communication skills. · Proficient with Microsoft Office and CRM software. · Valid driver's license, reliable transportation, and the ability to travel throughout Northwest Ohio to visit client locations. · Experience in facilities, building maintenance, property management, or service-based industries is a plus. · Bilingual English/Spanish is a plus, but not required. About City Wide Facility Solutions City Wide Facility Solutions is the nation's leading management company in the building maintenance industry. We simplify facility management by coordinating janitorial services and more than 20 additional building maintenance solutions through our network of trusted service providers. Our mission is simple: help our clients save time, solve problems, and maintain facilities they can be proud of. If you're looking for a career where your work matters, your effort is rewarded, and you have the opportunity to grow professionally while making a difference every day, we'd love to hear from you.

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