Braun Board

Account Manager

City Wide Facility Solutions · Long Beach, CA

Base
Not disclosed
OTE
Not disclosed
Quota attainment
Not disclosed
Posted
2mo ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 2h agoon City Wide Facility Solutions's careers page

The job

What you'd do
Manage an assigned portfolio of commercial facility-maintenance clients in Southwest LA, expanding them with added services and supply sales. New opportunities are identified with the Sales Team.
Who you'd sell to
Still reading the posting. Check back within the hour.
Where deals come from
Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Ask hard questions

Some good signs, but there's a red light here. Get it answered before you invest.

Pay
No pay listed at all.
Transparency
Shares 1 of 5: quota, attainment, deal size, territory, sales cycle.
Time on market
Open 66 days. Ask why it's been hard to fill.
Company hiring
113 sales roles open, hiring at a steady pace. Ask how many reps they hired last year and how many are still there.

Red lights

  • "Unlimited earnings," no numbers. It sells uncapped or unlimited earnings but never says what anyone actually earns.

Yellow lights

  • Same role posted many times. The company has 8 or more open postings with this exact title. Could be a big build-out, could be a revolving door. Ask how many reps they hired last year and how many are still there.

Green lights

  • SDR or inbound support. You won't be building all of your own pipeline from zero.
  • Real coaching. The posting commits to regular coaching or call reviews. A bad attainment number usually means no coaching and no standard, not bad reps.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

  1. 1.

    What did the median rep and the top rep actually earn last year?

    "Unlimited" is a ceiling, not a number. You need the median.

  2. 2.

    How many reps are you hiring for this, and how many from last year's class are still here?

    Hiring a lot can mean growth, or people leaving.

  3. 3.

    What percentage of fully ramped reps hit quota last year?

    OTE is what you could earn. This is how likely you are to earn it.

  4. 4.

    What percentage of reps on the team have been here more than 18 months?

    Tenure shows whether people stay long enough to get paid.

  5. 5.

    Has the comp plan changed in the last 12 to 18 months? What changed?

    A plan that changes every year means the goalposts keep moving.

  6. 6.

    Why is this role open? Did someone leave, or is it new?

    New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

  1. 1.

    Can I see the full comp plan in writing, including clawbacks and accelerators?

    What's in writing is what gets paid. Read it before you sign.

  2. 2.

    Can I see the actual comp distribution for the team last year, not just the OTE?

    The spread shows what most reps really take home. OTE is just the target.

  3. 3.

    I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?

    Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

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Full posting
Account Manager Build Relationships. Solve Problems. Grow Your Career. Are you someone who enjoys building relationships, working independently, and making a real impact for your clients? City Wide Facility Solutions is looking for an Account Manager to manage an established portfolio of commercial clients throughout the Southwest LA. In this role, you'll become the trusted advisor for your clients—ensuring their facilities are well maintained while identifying opportunities to provide additional solutions that help their businesses operate more efficiently. Every day is different. You'll spend time visiting client facilities, meeting with business owners and property managers, solving problems, coordinating with our independent contractors, and helping clients receive exceptional service. If you enjoy autonomy, relationship-building, and seeing the results of your work, this is an outstanding opportunity. What You'll Do As an Account Manager, you'll serve as the primary point of contact for an assigned portfolio of commercial clients. Your responsibilities include: - Build long-term relationships with clients through regular facility visits and proactive communication. - Ensure exceptional service through routine quality inspections and follow-up. - Quickly resolve client concerns while coordinating with our contractor network. - Identify opportunities to expand client relationships through additional facility services and products. - Prepare pricing and proposals for additional services. - Coordinate new client starts to ensure a smooth onboarding experience. - Recruit, develop and manage relationships with independent contractors. - Work closely with Night Managers to maintain outstanding service quality. - Maintain accurate client information and inspection records using our CRM. - Partner with our Sales Team by identifying new opportunities within your territory. - Help protect and grow an existing book of business through outstanding customer service. What Makes Someone Successful? The most successful Account Managers are: - Relationship builders who genuinely enjoy helping clients. - Organized and detail-oriented. - Comfortable working independently while managing multiple priorities. - Positive problem-solvers who take ownership. - Motivated by earning performance-based incentives. - Excellent communicators who follow through on commitments. Requirements You’ll Succeed Here If: - 3+ years of experience in Account Management, Customer Success, B2B Sales, Facility Management, Operations, or a similar client-facing role. - Strong customer service and relationship management skills. - Excellent verbal and written communication. - Experience using Microsoft Office and CRM software. - Valid California driver's license, reliable transportation, and current vehicle insurance. - Bilingual English/Spanish is a plus, but not required. - Candidate must reside in or near the Long Beach - Southwest Los Angeles area. Benefits Why Join City Wide? At City Wide, we believe our people are our greatest asset. We invest in our team and reward performance. We offer: - Competitive base salary - Uncapped commission on additional maintenance services and facility supply sales - Client retention bonus for maintaining greater than 90% retention - Opportunity to earn our annual President's Club trip as a top performer - Medical, Dental & Vision Insurance - 401(k) - Mileage reimbursement - Unlimited PTO - Paid sick time - Supportive leadership team with ongoing coaching and development A positive, collaborative office culture where people genuinely enjoy coming to work. More on City Wide... City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com City Wide is an Equal Opportunity Employer
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