Braun Board

Account Manager

City Wide Facility Solutions · Huntsville, AL

Base
Not disclosed
OTE
Not disclosed
Quota attainment
Not disclosed
Posted
3mo ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 1h agoon City Wide Facility Solutions's careers page

The job

What you'd do
You manage and grow existing commercial facility maintenance accounts in North Alabama through retention, upselling additional services, contractor oversight, and site quality inspections. The role is mainly account-based, not prospecting.
Who you'd sell to
Still reading the posting. Check back within the hour.
Where deals come from
Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Ask hard questions

Too much is left unsaid. Make them answer before you invest.

Pay
No pay listed at all.
Transparency
Shares 1 of 5: quota, attainment, deal size, territory, sales cycle.
Pipeline
Mostly inbound or an assigned book.
Time on market
Open 111 days. Ask why it's been hard to fill.
Company hiring
113 sales roles open, hiring at a steady pace. Ask how many reps they hired last year and how many are still there.

Red lights

None spotted.

Yellow lights

  • Open 90+ days. This role has been posted for three months or more. Ask why it's been hard to fill, and whether anyone left it.
  • Same role posted many times. The company has 8 or more open postings with this exact title. Could be a big build-out, could be a revolving door. Ask how many reps they hired last year and how many are still there.

Green lights

  • SDR or inbound support. You won't be building all of your own pipeline from zero.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

  1. 1.

    How many reps are you hiring for this, and how many from last year's class are still here?

    Hiring a lot can mean growth, or people leaving.

  2. 2.

    This role has been open a while. What's made it hard to fill?

    The answer tells you what candidates saw that made them walk.

  3. 3.

    What percentage of fully ramped reps hit quota last year?

    OTE is what you could earn. This is how likely you are to earn it.

  4. 4.

    What percentage of reps on the team have been here more than 18 months?

    Tenure shows whether people stay long enough to get paid.

  5. 5.

    Has the comp plan changed in the last 12 to 18 months? What changed?

    A plan that changes every year means the goalposts keep moving.

  6. 6.

    Why is this role open? Did someone leave, or is it new?

    New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

  1. 1.

    Can I see the full comp plan in writing, including clawbacks and accelerators?

    What's in writing is what gets paid. Read it before you sign.

  2. 2.

    Can I see the actual comp distribution for the team last year, not just the OTE?

    The spread shows what most reps really take home. OTE is just the target.

  3. 3.

    I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?

    Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

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Full posting
City Wide Facility Solutions Huntsville is growing and we’re seeking a driven, client focused Account Manager. City Wide Facility Solutions is the largest management company in the building maintenance industry, facilitating janitorial and more than 20 additional maintenance services for every client. We do more than just manage maintenance services for commercial facilities – we pride ourselves on being a partner that helps save time and solve problems! Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve. Essential functions: · Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products. · Formulate and manage an effective service strategy and schedule tailored to each client. · Negotiate and enter into agreements with clients for additional services. Determine pricing, staffing, and logistics. · Manage all contractor relationships including pricing and other contract terms, develop service specifications, client and contractor compliance, and add and/or replace contractors as necessary. · Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all commitments to clients. · Direct night managers, ensuring the client’s strategy is executed and all services are performed correctly. · Promptly address and effectively communicate all client issues with contractors and the Director of Operations. · Schedule each non-routine activity in client facilities. · Notify sales executives of potential accounts in your territory, especially new construction. · Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received. Requirements The Account Manager or Facility Solutions Manager (FSM) is responsible for nurturing client relationships and overseeing the service needs in an assigned territory in North Alabama. The ideal candidate will have 2-3 years of account management experience. This position provides field support including – training, support and guidance with new clients, trouble-shooting customer requests, coordinating site visits, and developing long-term relationships with clients and contractors. Additional responsibilities include upselling, negotiating contracts, and always ensuring quality service and striving for high client satisfaction. 4-year bachelors degree preferred Benefits Company Provided Cell Phone Car Allowance PTO HSA hybrid program Referral Program
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