Account Manager

City Wide Facility Solutions · Towson, MD

Open 6 days

Account Growth: you grow customers the company already has (upsell, cross-sell, renewals).

Base: Not disclosed
OTE: Not disclosed
Quota attainment: Not disclosed
Posted: 6d ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Last confirmed open 25h agoon City Wide Facility Solutions's careers page

Apply on City Wide Facility Solutions →

The job

What you'd do

Look after a set group of 50+ business clients as their single point of contact, keeping them happy and selling them more of your company's services. You'll mostly grow existing accounts rather than find new ones.

What you'd sell

Cleans and maintains commercial buildings, all from one company

When a commercial building needs cleaning and upkeep, the manager usually lines up a separate company for each job. The problem is, a dirty or unsafe building drives customers away, and chasing several providers eats time nobody has. City Wide handles janitorial, building maintenance, and specialty work through one company, so the manager deals with just one provider.

In plain English, from their own job posts. Something wrong? Tell me · More Industry-specific software companies →

Who you'd sell to

Commercial facility clientsIn their words: “supporting 50+ commercial clients”

Where deals come from

Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Worth a look

Solid on the basics. Use the first call to fill in the gaps.

Pay: No pay listed at all.
Transparency: Shares 1 of 5. Mentions territory. Ask about quota, attainment, deal size and sales cycle.
Time on market: Open 6 days.
Company hiring: Ramping up: posted 39 sales roles in the last 30 days. That many open roles can also mean churn. Ask how many reps are still there from last year.

Red lights

Pay. No pay listed at all.

Yellow lights

Same job posted many times. The company has 8 or more open postings with this exact title. Could be a big build-out, could be a revolving door. Ask how many reps they hired last year and how many are still there.

Green lights

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

1.
How many reps are you hiring for this, and how many from last year's class are still here?
Hiring a lot can mean growth, or people leaving.
2.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
3.
What percentage of reps on the team have been here more than 18 months?
Tenure shows whether people stay long enough to get paid.
4.
Has the comp plan changed in the last 12 to 18 months? What changed?
A plan that changes every year means the goalposts keep moving.

Before You Apply

Find out where you fit, and where you don't, before you hit submit.

Why I built it this way ↓

Most résumé tools try to make you look like a match. I'd rather help you find out if you are one.

Nothing made up.
Nothing goes on your résumé that you didn't do. If a line would need a number you didn't give me, I ask. I don't guess. On Braun Board it's checked in code, not just promised.
Curiosity before conclusions.
If the job wants something your résumé doesn't show, I ask before I assume. Plenty of sellers have done the thing and just never wrote it down.
Sorting, not selling.
Some jobs won't line up with what you've done. Finding that out before you apply isn't a loss. It's an hour back, spent on a job that fits.
No score.
A match score tells you how well you copied their words. It doesn't tell you whether you'd be good at the job, or happy there.

It's the same way I teach selling. We don't control who says yes. We do control where we spend our time, and whether everything we say is true.

Josh

1 Is the job worth it?

Worth a look. Solid on the basics. Use the first call to fill in the gaps.

No pay listed at all.

Might be worth asking about this before you spend an hour on a tailored résumé.

See the full Braun Read

2 Where you fit

Upload once, see where you fit on any job.

What people say about working at City Wide Facility Solutions ↓

Got an offer from City Wide Facility Solutions? Not sure about it?Ask me. I read every message myself. · JoshAsk Josh

Rather talk it through? Call or text me: 954-695-0844 (text)

Full posting

Are you GREAT at managing and retaining B2B clients? Can you promote VALUE to build sales and strengthen client relationships? If you answer YES, City Wide Facility Solutions could offer a career for you! City Wide Facility Solutions seeks a territory-based Account Manager to be a daily, single point of contact supporting 50+ commercial clients. A Facilities Solutions Manager develops a working relationship with clients by saving these businesses time by delivering on our promises and managing services, to continue our record of unsurpassed client retention. - Serve as the single point of contact consulting with clients, ensuring quality work - Manage, expand and diversify client relationships with an eye toward identifying new/additional services opportunities and growing revenues (and your own earnings!) - Guide, manage, mentor your Night Ops staff in working with contractors and crews - Implement company policies, procedures and Best Practices for client service - Proactively minimize client issues, promote the services we offer - Retain clients for the long term City Wide is a dynamic and growing Sales Management organization emphasizing a dedication to serving others with excellence. You get the distinct opportunity to help make the work life of each client a little easier and build relationships for the benefit of our clients. Part of our Mission is to create a Ripple Effect that positively impacts the people and community ser serve! Requirements Preferred Qualifications: - 3+ years sales and management experience - Outstanding and responsive customer service skills built on a sense of urgency - Detail oriented with excellent track record of follow through - Energized by serving clients proactively - Hungry for success with a desire to win - Works independently; self-starter who can coordinate with Ops and Sales teams to execute services - Excellent verbal and strong written communication skills What YOU will bring: - Engaging and Energetic personality – relationship builder, ability to ask questions and be a good listener - Insightful and creative approach to handling client needs; great communication skills - A solid work ethic, a sense of urgency, self-starter - MS Office and CRM familiarity - Bachelor’s Degree (or equivalent experience in Ops, Sales or Customer Service) Benefits Competitive compensation package including: - Base salary + Monthly Commissions earned + Quarterly & Annual Bonus program - Anticipated first year total comp of $90-$110k and, with our commission and bonus plan, top performers earn MORE - PTO earned starting on Day 1 - Gas & Phone allowances - 401k plan with defined company match - Life & AD&D Insurance – company Paid; Health, Vision and Dental benefits subsidized; Awards and Trip opportunities…

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