Braun Board

Account Manager - HYBRID

City Wide Facility Solutions · Minneapolis, MN

Base
Not disclosed
OTE
$55K–$75K
Quota attainment
Not disclosed
Posted
8mo ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 1h agoon City Wide Facility Solutions's careers page

The job

What you'd do
Manages existing facility management client accounts for retention and satisfaction, and negotiates service agreements and add-ons for new contracts. Works from an assigned book in a hybrid Metro territory.
Who you'd sell to
Still reading the posting. Check back within the hour.
Where deals come from
Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Worth a look

Solid on the basics. Use the first call to fill in the gaps.

Pay
OTE is listed. Ask what the base is.
Transparency
Shares 1 of 5: quota, attainment, deal size, territory, sales cycle.
Pipeline
Mostly inbound or an assigned book.
Time on market
Open 244 days. Ask why it's been hard to fill.
Company hiring
113 sales roles open, hiring at a steady pace. Ask how many reps they hired last year and how many are still there.

Red lights

None spotted.

Yellow lights

  • Open 90+ days. This role has been posted for three months or more. Ask why it's been hard to fill, and whether anyone left it.
  • Same role posted many times. The company has 8 or more open postings with this exact title. Could be a big build-out, could be a revolving door. Ask how many reps they hired last year and how many are still there.

Green lights

  • Publishes OTE. It tells you the on-target earnings up front. Most postings don't.
  • SDR or inbound support. You won't be building all of your own pipeline from zero.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

  1. 1.

    How many reps are you hiring for this, and how many from last year's class are still here?

    Hiring a lot can mean growth, or people leaving.

  2. 2.

    This role has been open a while. What's made it hard to fill?

    The answer tells you what candidates saw that made them walk.

  3. 3.

    What percentage of fully ramped reps hit quota last year?

    OTE is what you could earn. This is how likely you are to earn it.

  4. 4.

    What percentage of reps on the team have been here more than 18 months?

    Tenure shows whether people stay long enough to get paid.

  5. 5.

    Has the comp plan changed in the last 12 to 18 months? What changed?

    A plan that changes every year means the goalposts keep moving.

  6. 6.

    Why is this role open? Did someone leave, or is it new?

    New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

  1. 1.

    Can I see the full comp plan in writing, including clawbacks and accelerators?

    What's in writing is what gets paid. Read it before you sign.

  2. 2.

    Can I see the actual comp distribution for the team last year, not just the OTE?

    The spread shows what most reps really take home. OTE is just the target.

  3. 3.

    I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?

    Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

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Full posting
Schedule: Hybrid Salary: Base Salary - $55k-$75k On Target Earnings (Base + Bonus + Commissions) - $85k-$100k Territory: Metro Are you ready to take ownership of client partnerships and drive performance in facility management? Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment. What You’ll Do: - Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction. - Customize service strategies and scheduling that exceed client expectations. - Negotiate service agreements and pricing for new contracts and add-on solutions. - Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance. - Conduct site walkthroughs to verify standards, resolve issues, and champion excellence. - Partner with Night Managers and the Director of Operations to execute and enhance service delivery. - Track service activities, supplies, and client feedback in our advanced CRM and planning tools. - Respond quickly to client concerns, troubleshooting and resolving issues with urgency. - Monitor and manage staffing and resource needs to maintain outstanding service. Why City Wide: - Competitive salary, benefits, and growth potential. - Dynamic, supportive team culture focused on excellence and client impact. - Opportunities for advancement and professional development. - Make a real difference for clients, contractors, and your career. Ready to drive performance and make an impact? Apply now! Requirements You’ll Succeed Here If: - You have 3+ years’ experience in facility management, operations, or building services. - You’re detail-oriented, proactive, and confident in building relationships. - You communicate clearly—verbally and in writing—with clients and teams. - Expert in Microsoft Office and comfortable with database/CRM technology. - You hold a high school diploma (Bachelor’s degree preferred). - You have reliable transportation for on-site visits. - Candidate must reside in or near the Minneapolis Metropolitian Area Benefits City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO. More on City Wide... City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com City Wide is an Equal Opportunity Employer
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