Senior Solutions Engineer
Decagon · Austria / Germany / Switzerland
- Base
- Not disclosed
- OTE
- Not disclosed
- Posted
- 3mo ago
Still open · checked 1h agoon Decagon's careers page
The job
- What you'd do
- Advise big companies on how to use Decagon's AI tools to answer their customers by chat, phone, and email. Build custom demos that show each company how it fits their needs, and work with sales reps to win deals.
- What you'd sell
AI agents that handle customer chats, calls, and texts
When a company gets a flood of customer questions, it usually sends them to support agents working through tickets and phone lines with hold music. The problem is, customers wait a long time and get passed around before anyone helps them. Decagon builds AI agents that handle those conversations over voice, chat, email, and text, so customers get faster answers and more personal help.
In plain English, from their own job posts. Something wrong? Tell me · More Customer support companies →
- Who you'd sell to
- Still reading the posting. Check back within the hour.
- Where deals come from
- Not stated in the posting.
The Braun Read
Proceed with cautionA few things here deserve a hard look before you spend time on it.
- Pay
- No pay listed at all.
- Transparency
- Says nothing about quota, attainment, deal size, territory or sales cycle.
- Time on market
- Open 95 days. Ask why it's been hard to fill.
- Company hiring
- 15 sales roles open, hiring at a steady pace.
Red lights
None spotted.
Yellow lights
- Open 90+ days. This role has been posted for three months or more. Ask why it's been hard to fill, and whether anyone left it.
Green lights
None spotted.
Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.
Questions to ask on the first call
Built from what this posting leaves out. How they answer tells you as much as what they say.
- 1.
This role has been open a while. What's made it hard to fill?
The answer tells you what candidates saw that made them walk.
- 2.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
- 3.
What are the base and the OTE for this role?
No point investing hours before you know the number.
- 4.
What's the annual quota, and how was it set?
A quota built from real data is a target. Otherwise it's a hope.
- 5.
Where does pipeline come from: inbound, SDRs, or me?
Tells you how much of your week is prospecting versus selling.
- 6.
Why is this role open? Did someone leave, or is it new?
New headcount is growth. A replacement means someone left. Ask why.
› When the offer comes
Save these for later. They land better once they've said yes to you.
- 1.
Can I see the full comp plan in writing, including clawbacks and accelerators?
What's in writing is what gets paid. Read it before you sign.
- 2.
Can I see the actual comp distribution for the team last year, not just the OTE?
The spread shows what most reps really take home. OTE is just the target.
- 3.
I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?
Leaving money behind is a fair reason to ask. The worst answer is no.