Account Manager III, Fulfillment

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: We are seeking a seasoned and proactive Account Manager III, Fulfillment to join Flexport’s dynamic team. This role is pivotal to our mission of ensuring merchant success and driving sustainable growth in our fulfillment services. As a Fulfillment Account Manager, you will act as a trusted liaison between our merchants and all internal Flexport teams, ensuring seamless communication, strategic alignment, and operational excellence. Your primary responsibility is to support merchant retention and satisfaction, working collaboratively across departments to build and implement strategies that drive value for our clients and strengthen long-term relationships. This position requires both high-level strategic insight and hands-on execution skills, ideal for a professional eager to make a meaningful impact on client success. You Will: - Strategic Leadership and Team Collaboration: - Support the account management team by following established frameworks and processes to deliver consistent service across accounts - Share best practices and customer insights with teammates - Participate and lead in cross-functional projects to help deliver strong client outcomes - Client Portfolio Management: - Lead strategic relationships with Flexport's significant accounts, ensuring exceptional service delivery and partnership at various stakeholder levels - Manage relationships with key client decision-makers, positioning yourself as a trusted strategic advisor who understands their business challenges and opportunities - Build strong working relationships with day-to-day client contacts and grow connections with senior stakeholders over time - Support initiatives that improve clients’ supply chain operations - Develop and implement strategic account plans that align with both client objectives and Flexport's growth goals - Client Relationship Management: - Build and maintain positive, lasting relationships with merchants so they feel valued and supported. - Act as the primary point of contact for merchants, anticipating their needs, resolving inquiries, and proactively addressing concerns to enhance their experience with Flexport - Serve as an advocate for the client within Flexport, ensuring their priorities and goals are represented across teams - Revenue Growth and Business Strategy: - Identify and pursue upsell and expansion opportunities within existing accounts - Develop and implement strategies to maximize client retention, increase wallet share, and elevate the strategic value Flexport delivers - Identify new service opportunities that address emerging client needs - Collaborate with leadership to shape service offerings based on deep client insights - Performance and Risk Management: - Track and analyze metrics to measure account health, performance, and business impact - Lead strategic reviews on portfolio performance, growth opportunities, and risk mitigation - Identify early warning indicators of client dissatisfaction and implement preemptive intervention strategies - Ensure compliance with regulatory requirements while maintaining a focus on client satisfaction and business growth - Cross-functional Collaboration: - Serve as the bridge between clients and Flexport's internal teams, driving alignment around strategic priorities - Collaborate with Product, Operations, Sales, and other teams to ensure Flexport's capabilities evolve to meet changing client needs - Represent the voice of strategic clients in company planning and product development discussions You should have: - Bachelor's degree in Business, Supply Chain Management, or a related field - Extensive experience (3-5+ years) in account management or client success, with demonstrated success leading projects and driving strategic initiatives - Proven track record of managing and growing significant client relationships, with demonstrated success managing a substantial book of business ($15M -$30M) - Exceptional strategic thinking capabilities with the ability to translate complex business needs into actionable solutions - Experience leading cross-functional project teams that consistently deliver exceptional results - Deep understanding of supply chain, logistics, or fulfillment industries, with keen awareness of emerging trends and competitive dynamics - Exceptional communication skills and ability to influence at multiple levels both internally and externally - A "compliance-first" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence #LI-onsite The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off. The US base salary range for this position (this does not include bonus, equity and benefits): $70,000-$93,000 USD Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.