Braun Board

Account Manager

Freelancer.com · Vancouver, BC, Canada

Base
Not disclosed
OTE
C$90K
Quota attainment
Not disclosed
Posted
9mo ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 1h agoon Freelancer.com's careers page

The job

What you'd do
Own onboarding, activation, and retention for Escrow.com's enterprise clients on a high-touch book, with upsell and cross-sell to grow accounts. No new-logo prospecting is mentioned.
Who you'd sell to
Still reading the posting. Check back within the hour.
Where deals come from
Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Worth a look

Solid on the basics. Use the first call to fill in the gaps.

Pay
OTE is listed. Ask what the base is.
Transparency
Says nothing about quota, attainment, deal size, territory or sales cycle.
Pipeline
Mostly inbound or an assigned book.
Time on market
Open 298 days. Ask why it's been hard to fill.
Company hiring
2 sales roles open, hiring at a steady pace.

Red lights

None spotted.

Yellow lights

  • Open 90+ days. This role has been posted for three months or more. Ask why it's been hard to fill, and whether anyone left it.

Green lights

  • Publishes OTE. It tells you the on-target earnings up front. Most postings don't.
  • SDR or inbound support. You won't be building all of your own pipeline from zero.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

  1. 1.

    This role has been open a while. What's made it hard to fill?

    The answer tells you what candidates saw that made them walk.

  2. 2.

    What percentage of fully ramped reps hit quota last year?

    OTE is what you could earn. This is how likely you are to earn it.

  3. 3.

    What percentage of reps on the team have been here more than 18 months?

    Tenure shows whether people stay long enough to get paid.

  4. 4.

    Has the comp plan changed in the last 12 to 18 months? What changed?

    A plan that changes every year means the goalposts keep moving.

  5. 5.

    Who sits with reps and reviews calls each week?

    Coaching is often what's behind a good or bad attainment number.

  6. 6.

    Why is this role open? Did someone leave, or is it new?

    New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

  1. 1.

    Can I see the full comp plan in writing, including clawbacks and accelerators?

    What's in writing is what gets paid. Read it before you sign.

  2. 2.

    Can I see the actual comp distribution for the team last year, not just the OTE?

    The spread shows what most reps really take home. OTE is just the target.

  3. 3.

    I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?

    Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

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Full posting
We are looking for a dynamic and strategic Account Manager to lead onboarding, activation, and long-term success for our most valuable enterprise clients. In this role, you’ll be the face of Escrow.com to global businesses operating in complex, high-value environments—owning the client journey from onboarding through to ongoing relationship management and growth. The ideal candidate is a natural relationship builder with strong business acumen, technical fluency, and a proactive, solution-oriented mindset. Key Responsibilities - Onboarding: Design and execute a structured onboarding and activation program tailored to each client’s technical and operational needs. - Account Management: Proactively monitor and manage client accounts and transactions to ensure smooth platform adoption and utilization, mitigating risk, and promoting growth. - Strategic Relationship Management: Build and nurture strong relationships with stakeholders across global markets and time zones. - Client Education: Serve as a trusted advisor, educating clients on Escrow.com’s platform features, integrations, and best practices. - Cross-functional Collaboration: Work closely with Sales, Product, Support, and Engineering teams to deliver a seamless customer experience. - Growth & Expansion: Identify opportunities for upsell, cross-sell, and account expansion based on client needs and market trends. - Feedback & Insights: Gather and relay client feedback to influence product development and improve enterprise offerings. Required Qualifications - 1–2 years of experience in Technical Account Management, Solutions Engineering, or Customer Success. - Proven ability to manage highly custom onboarding programs for SMB/Mid-Market clients in complex environments. - Exceptional relationship management and strategic consulting skills. - Strong business acumen and the ability to align complex organizations around shared goals. - Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences. - Demonstrated experience handling and managing high-touch books of business. - Track record of meeting or exceeding growth and retention goals. - Comfortable working in fast-paced, evolving environments. - Familiarity with APIs, SaaS integrations, or technical products. Nice to Have - Experience in digital payments, SaaS, or Fintech. - Familiarity with tools like Hubspot, Apollo.io, DeskPro, Google Suite, and transaction/financial software. - Knowledge of financial systems, including KYC/AML compliance. - Bachelor's degree in Business, Marketing, or a related field. Success Criteria - Partnership-First Mentality: You're committed to doing what’s best for the client and fostering long-term success. - Resourceful & Proactive: You take initiative, solve complex challenges, and aren't afraid to roll up your sleeves. - Curiosity-Driven: You ask thoughtful questions and perform deep discovery to understand and solve root issues. - Growth Mindset: You face obstacles with optimism and a can-do attitude, always looking for the next opportunity. Benefits: - Competitive Salary with an On Target Earning of $90K per annum - This won't be a cog-in-the-machine job; you will be joining a global FinTech company with a meritocratic culture with the ability to take ownership and fast track your career growth. Several of our Directors and VP-level managers started out in junior positions and have climbed up the career ladder to the top! - Weekly Town Halls with the all important Q&A session with the CEO (you really can ask him anything)! - Weekly end of week lunches with rotating local cuisine - Hack-a-thons - Get hacking and programming in this quarterly company-wide event where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more. - Fun events (we once built a soccer stadium in the Sydney office with two tonnes of turf). Just when you thought it couldn’t get any better: - Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale. - Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the FinTech industry.
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