Braun Board

Account Manager

Hayward Lumber · Redwood City, CA

Base
Not disclosed
OTE
Not disclosed
Quota attainment
Not disclosed
Posted
1mo ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 2h agoon Hayward Lumber's careers page

The job

What you'd do
Look after a set list of builders, visit their job sites, and grow how much they buy from Hayward Lumber in Redwood City.
Who you'd sell to
Still reading the posting. Check back within the hour.
Where deals come from
Not stated in the posting.

The Braun Read

Proceed with caution

A few things here deserve a hard look before you spend time on it.

Pay
No pay listed at all.
Transparency
Says nothing about quota, attainment, deal size, territory or sales cycle.
Time on market
Open 32 days. Normal, but not fresh.
Company hiring
3 sales roles open, hiring at a steady pace.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

  1. 1.

    What percentage of fully ramped reps hit quota last year?

    OTE is what you could earn. This is how likely you are to earn it.

  2. 2.

    What percentage of reps on the team have been here more than 18 months?

    Tenure shows whether people stay long enough to get paid.

  3. 3.

    Has the comp plan changed in the last 12 to 18 months? What changed?

    A plan that changes every year means the goalposts keep moving.

  4. 4.

    Who sits with reps and reviews calls each week?

    Coaching is often what's behind a good or bad attainment number.

  5. 5.

    What are the base and the OTE for this role?

    No point investing hours before you know the number.

  6. 6.

    Why is this role open? Did someone leave, or is it new?

    New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

  1. 1.

    Can I see the full comp plan in writing, including clawbacks and accelerators?

    What's in writing is what gets paid. Read it before you sign.

  2. 2.

    Can I see the actual comp distribution for the team last year, not just the OTE?

    The spread shows what most reps really take home. OTE is just the target.

  3. 3.

    I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?

    Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

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Full posting
Title: Account Manager Classification: Full Time – Hourly Pay Range: $22-$28 Location: Redwood City, Ca Reports To: Sales Manager About the Company: For 100 years and four generations of Hayward family leadership, Hayward Lumber has been committed to meeting and exceeding the needs of builders. Beyond full-service lumberyards, we offer window, door and cabinet design centers, pro-oriented hardware stores, and innovative building solutions designed to save time and money. Hayward Lumber is a family-oriented company that treats every employee as such. Our average tenure companywide is over 10 years and we pride ourselves in creating an environment in which you can learn, grow, and prosper. Hayward Lumber provides a competitive compensation structure, as well as a comprehensive benefits package including medical, dental, vision, life insurance, 401K, and paid time off including vacation, holiday, and sick leave. Learn more at www.haywardlumber.com Mission: Hayward will be the most dependable supplier of products, services and solutions to the construction market, as it has been since 1919. Position Overview: We are seeking a motivated and results-driven Account Manager to join our dynamic team. This role is pivotal in managing and growing a portfolio of existing accounts while building strong relationships with new and existing customers. This role is required to support all Hayward customers regardless of account assignment. The Account Manager will work closely with clients to understand their needs, deliver tailored solutions, and drive revenue growth. The Account Manager will also be tasked to support members of the outside selling team. Responsibilities: · Manage and grow sales and margin with a designated portfolio of accounts, ensuring client satisfaction and retention. · Proactively manage and maintain accurate sales team quote pipeline and order pipeline in BisTrack. · Support all Hayward customers regardless of account assignment. · Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly. · Identify opportunities to expand business within the assigned accounts by understanding customer needs and offering relevant solutions. · Proactively pursue cross-selling and upselling opportunities to meet sales targets. · Develop and maintain strong, long-term relationships with clients. · Conduct regular account reviews and site visits to understand customer operations and challenges. · Collaborate with internal teams to develop account strategies and implement solutions tailored to customer goals. · Stay informed about industry trends, market conditions, and competitor activities to provide valuable insights to clients. · Track account performance and maintain accurate records in the ERP system including both orders and quotes. · Prepare and deliver account performance reports, including forecasts and progress updates. · From time to time the Account Manager will have the added duty of actively following up on outstanding payments if customer falls out of collection terms and the collection team unable to collect balances due. Qualifications: · Proven experience in account management, sales, or a related field, preferably within the lumber or building materials industry. · Excellent interpersonal and communication skills with the ability to build and nurture relationships. · Strong organizational and time-management skills, with the ability to manage multiple accounts and priorities effectively. · Results-oriented mindset with a demonstrated ability to meet or exceed sales targets. · Proficiency in CRM software and Microsoft Office Suite. · Valid driver’s license and ability to travel to client sites as needed. · Knowledge of lumber, building materials, or construction industry practices. · Experience with market analysis and strategic account planning. We are proud to be an equal opportunity employer. As an Equal Opportunity Employer, Hayward Lumber will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.
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