Braun Board

Account Manager (America)

Irth Solutions · Remote · Canada

Base
Not disclosed
OTE
Not disclosed
Quota attainment
Not disclosed
Posted
6d ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 2h agoon Irth Solutions's careers page

The job

What you'd do
Look after a set list of existing software customers, helping them use the product more and spend more. You'll work from home, at hours that suit clients in other time zones.
Who you'd sell to
Not stated in the posting.Ask: “Who's the economic buyer, and who else is in the deal?”
Where deals come from
Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Ask hard questions

Too much is left unsaid. Make them answer before you invest.

Pay
No pay listed at all.
Transparency
Says nothing about quota, attainment, deal size, territory or sales cycle.
Time on market
Open 6 days.
Company hiring
This is their only open sales role.

Red lights

None spotted.

Green lights

  • SDR or inbound support. You won't be building all of your own pipeline from zero.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

  1. 1.

    What percentage of fully ramped reps hit quota last year?

    OTE is what you could earn. This is how likely you are to earn it.

  2. 2.

    What percentage of reps on the team have been here more than 18 months?

    Tenure shows whether people stay long enough to get paid.

  3. 3.

    Has the comp plan changed in the last 12 to 18 months? What changed?

    A plan that changes every year means the goalposts keep moving.

  4. 4.

    Who sits with reps and reviews calls each week?

    Coaching is often what's behind a good or bad attainment number.

  5. 5.

    What are the base and the OTE for this role?

    No point investing hours before you know the number.

  6. 6.

    Why is this role open? Did someone leave, or is it new?

    New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

  1. 1.

    Can I see the full comp plan in writing, including clawbacks and accelerators?

    What's in writing is what gets paid. Read it before you sign.

  2. 2.

    Can I see the actual comp distribution for the team last year, not just the OTE?

    The spread shows what most reps really take home. OTE is just the target.

  3. 3.

    I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?

    Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

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Full posting
Position 100% remote We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow. This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones. Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers. Responsibilities: - Develop and maintain a relationship of trust with the clients after the initial sales - Deploy account management strategies to reinforce Borealis growth (farming):  - Define growth plans on appointed client portfolio - Manage and master the financial aspects of your client portfolio - Identify new clients needs, and convert them into business opportunities - Deliver strong business presentations to key stakeholders, often at the executive level - Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations - Advise clients on system adoption:   - Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders - Understand new business requirements, help clients define their business processes and implement them into Borealis - Act as an advisor to propose the best solutions and practices in using Borealis  - Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives - Work directly with the SAAS to provide insightful reporting and KPIs - Work closely with surrounding teams to ensure client’s objectives are met - Scope and brief the Project and Technical teams for delivery of additional services - Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter - Feed the Product team with quality information to align Borealis’ roadmap - Collaborate with Account directors on strategic accounts to sustain an optimal growth - Promote top of class practices around global Borealis’ usage Requirements - Fluent in English, French and Portuguese written and spoken. - Bachelor’s degree in administration (BBA) or any other field deemed pertinent. - At least 3-4 years of experience in customer success account management or solution consulting role. - 2-3 years of experience with SAAS or CRM a plus. Skills: - Techy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer. - Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests. - Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue. - Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt. - Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients. - Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada). - Flexibility and ability to work simultaneously on different subjects. Benefits - Join a dynamic, growing company that is well respected in its industry. - Health plans options including medical, dental, & vision - 401k or RSP + company match - Flexible PTO policy plus company-paid holidays  - Generous one-time “work from home” stipend to get you started - Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings - Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office
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