Account Manager

Kody · London, UK

Base: Not disclosed
OTE: Not disclosed
Quota attainment: Not disclosed
Posted: 9mo ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 1h agoon Kody's careers page

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The job

What you'd do: Manage existing clients of a payments platform for brick-and-mortar businesses, handling escalations, onboarding, and upsell/cross-sell of Kody's products. Role is retention-focused with KPIs.
Who you'd sell to: Still reading the posting. Check back within the hour.
Where deals come from: Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Ask hard questions

Too much is left unsaid. Make them answer before you invest.

Pay: No pay listed at all.
Transparency: Says nothing about quota, attainment, deal size, territory or sales cycle.
Pipeline: Mostly inbound or an assigned book.
Time on market: Open 288 days. Ask why it's been hard to fill.
Company hiring: 5 sales roles open, hiring at a steady pace.

Red lights

None spotted.

Yellow lights

Open 90+ days. This role has been posted for three months or more. Ask why it's been hard to fill, and whether anyone left it.

Green lights

SDR or inbound support. You won't be building all of your own pipeline from zero.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

1.
This role has been open a while. What's made it hard to fill?
The answer tells you what candidates saw that made them walk.
2.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
3.
What percentage of reps on the team have been here more than 18 months?
Tenure shows whether people stay long enough to get paid.
4.
Has the comp plan changed in the last 12 to 18 months? What changed?
A plan that changes every year means the goalposts keep moving.
5.
Who sits with reps and reviews calls each week?
Coaching is often what's behind a good or bad attainment number.
6.
Why is this role open? Did someone leave, or is it new?
New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

1.
Can I see the full comp plan in writing, including clawbacks and accelerators?
What's in writing is what gets paid. Read it before you sign.
2.
Can I see the actual comp distribution for the team last year, not just the OTE?
The spread shows what most reps really take home. OTE is just the target.
3.
I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?
Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

Got an offer from Kody? Not sure about it?Ask me. I read every message myself. · JoshAsk Josh

Full posting

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team. We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients. Responsibilities: - Serve as a member for the Account Management team, setting clear goals and fostering collaboration to achieve KPIs. - Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions. - Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling. - Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements. - Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement. - Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products. - Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping. - Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes. - Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives. - Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus. Requirements - Professional experience in a fintech, SaaS, or payment services company. - Proven experience in Customer Success, Account Management, or Customer Operations. - Strong interpersonal and communication skills, with the ability to build rapport with clients. - Demonstrated problem-solving abilities, with a proactive and detail-oriented approach. - Experience in a fast-paced environment, with the ability to manage multiple priorities. - Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred). - Flexible across time zones to support a global team. Benefits - Lead a dynamic and innovative team in a rapidly growing company globally - Competitive salary and benefits package. - Opportunities for career growth in leadership and strategy. - Collaborative, inclusive environment where your contributions are recognised and valued.

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