Key Account Manager, DACH (Remote)

Join Our Mission Learnlight is an EdTech company that believes in putting people first. We take every opportunity to do that with enthusiasm, initiative, and commitment. We find joy and deep satisfaction in delighting our clients, empowering our learners, and helping our team to excel in everything they do. Our mission is to help organizations develop human skills to understand, empathize, and connect effectively with others in the global workplace. We exist to close the gap between strategy and execution by building communication skills that make companies collaborate more effectively: language, cultural intelligence and interpersonal fluency. We do this through a combination of best-in-class trainers and a leading, AI-powered platform. Combined with a long-term, sustainable approach, we aim to safeguard our people, the communities we serve, and our planet. Your Career Opportunity In this exciting new career opportunity, you’ll be reporting to the Growth Director, Germany on full-time hours and working from home remotely. This is a fully remote position, with no requirement to work from a company office. However, the role involves occasional business travel within DACH region to meet with key clients in person. Building and maintaining strong personal relationships through face-to-face meetings is an important part of our account management approach. As a Key Account Manager, you’ll manage the most significant strategic clients whose communication needs are integral to their core business functions. Collaborating with our internal teams, you’ll play an essential role in: - Driving revenue growth by achieving sales targets and expanding existing client accounts through upselling and cross-selling our communication skills programs - Developing and executing strategic account plans to identify new opportunities, increase client spend and maximize the long-term value of key accounts - Building strong relationships with key decision makers and stakeholders, identifying opportunities across departments, subsidiaries, and international teams - Managing contract renewals and negotiations to demonstrate value, strengthen client loyalty, and secure long-term partnerships - Managing the sales pipeline and revenue forecasts, maintaining accurate CRM records and providing timely sales reports - Collaborating with Client Success, Marketing, Sales Operations, and Product teams to drive successful program adoption, client satisfaction, and account growth What You'll Offer - 5+ years of experience in B2B sales or key account management, with a track record of achieving sales targets and growing existing client accounts - Strong consultative selling, negotiation, and closing skills, including experience in upselling, cross-selling, and contract renewals - Excellent relationship-building and stakeholder management skills, with the ability to develop long-term partnerships with international clients and senior decision-makers - Experience with strategic account planning and structured sales methodologies, such as MEDDICC, to qualify opportunities, navigate complex sales processes, and drive revenue growth - Fluent English and the confidence to communicate effectively with international clients; German language skills are a plus - Strong organizational and analytical skills, including proficiency in CRM systems, sales pipeline management, revenue forecasting, and sales reporting What We Offer - Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge - Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback - Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs - Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures - Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply) - Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our Diversity, Equity, Inclusion Workplace Certification and commitments Ready to Join Us? Our colleagues - also known as Learnlighters - live by our values of enthusiasm, initiative and commitment. We review applications regularly and interviews are scheduled now, so we encourage you to apply as soon as possible. Learnlight is a global company and we look for English communication skills for effective collaboration - please apply with your résumé in English. The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the email address privacy(at)learnlight.com. You can find more information in the Privacy Policy of our website https://www.learnlight.com/en/privacy-policy/ #LI-Remote