Braun Board

Senior Customer Solutions Engineer

Luminance · New York, NY

Full health. Just posted.

Base
Not disclosed
OTE
Not disclosed
Posted
12d ago

Still open · checked 1h agoon Luminance's careers page

The job

What you'd do
Help customers connect Luminance's contract software to tools like Salesforce, ServiceNow and Slack, and build those links yourself. You'll work alongside sales staff to win over prospects and then fix any technical problems customers run into.
What you'd sell

Helps lawyers and companies write and check contracts with AI

When a company has to write, negotiate, or check a contract, people usually work through every clause themselves. The problem is, long contracts are easy to get wrong, and checking each line eats up a lot of lawyer time. Luminance uses AI built for legal work to help companies draft, negotiate, and review contracts, so the work gets done more accurately and faster.

In plain English, from their own job posts. Something wrong? Tell me · More Legal & contracts companies →

Who you'd sell to
Developers and technical integration teams at big companiesIn their words: “Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.”
Where deals come from
Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Ask hard questions

Too much is left unsaid. Make them answer before you invest.

Pay
No pay listed at all.
Transparency
Says nothing about quota, attainment, deal size, territory or sales cycle.
Time on market
Open 11 days.
Company hiring
6 sales roles open, hiring at a steady pace.

Red lights

  • Pay. No pay listed at all.

Green lights

  • Gets leads from SDRs. You won't be building all of your own pipeline from zero.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

  1. 1.

    What percentage of fully ramped reps hit quota last year?

    OTE is what you could earn. This is how likely you are to earn it.

  2. 2.

    What are the base and the OTE for this role?

    No point investing hours before you know the number.

  3. 3.

    What's the annual quota, and how was it set?

    A quota built from real data is a target. Otherwise it's a hope.

  4. 4.

    How long is ramp, and what's the quota during it?

    Full quota on day one means you start behind.

  5. 5.

    Is the territory new or existing? Who had it before?

    An existing book is a head start. Greenfield means building from zero.

  6. 6.

    Why is this role open? Did someone leave, or is it new?

    New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

  1. 1.

    Can I see the full comp plan in writing, including clawbacks and accelerators?

    What's in writing is what gets paid. Read it before you sign.

  2. 2.

    Can I see the actual comp distribution for the team last year, not just the OTE?

    The spread shows what most reps really take home. OTE is just the target.

  3. 3.

    I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?

    Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

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Full posting
About Luminance Luminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is transforming how legal teams work around the world. We are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid, LG and DHL. The opportunity A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers as well as delivering integrations that work for them. What you’ll do - Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences. - Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless. - Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide. - Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack. - Be the key point of contact for managing integration issues and challenges - Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration. - Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively. - Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers. - Continuously gather feedback from developers to improve tools, documentation, and overall integration processes. Requirements - Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US). - At least 2-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space - Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation. - Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages - Excellent interpersonal and communication skills, both verbal and written. - Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge. - Ability to work in an innovative and fast-paced environment while delivering to deadlines. - Organized with excellent time management skills and the ability to prioritize effectively. - Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas a plus Benefits - Health Care Plan (Medical, Dental & Vision) - 401K with 4% matching contribution. - Life Insurance (Basic, Voluntary & AD&D) - Birthday leave. - 20 days PTO per year. - Training & Development budget.
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