Czech Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group · Remote · Germany

Full health. Just posted.

Base: Not disclosed
OTE: Not disclosed
Posted: Today

Still open · checked 2h agoon Mercier Consultancy Group's careers page

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The job

What you'd do: Answer customers' questions for your company's clients by phone, email, and live chat, in Czech, based in Sofia, Bulgaria. You'd also record every conversation in the client system and suggest ways to improve service.
Who you'd sell to: Not stated in the posting.Ask: “Who's the economic buyer, and who else is in the deal?”
Where deals come from: Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Ask hard questions

Too much is left unsaid. Make them answer before you invest.

Pay: No pay listed at all.
Transparency: Says nothing about quota, attainment, deal size, territory or sales cycle.
Time on market: Brand new.
Company hiring: 17 sales roles open, hiring at a steady pace.

Red lights

Pay. No pay listed at all.

Green lights

Gets leads from SDRs. You won't be building all of your own pipeline from zero.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

1.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
2.
What are the base and the OTE for this role?
No point investing hours before you know the number.
3.
Who's the economic buyer, and who else is in the deal?
Selling to a CFO and selling to a developer are different jobs.
4.
What's the annual quota, and how was it set?
A quota built from real data is a target. Otherwise it's a hope.
5.
How long is ramp, and what's the quota during it?
Full quota on day one means you start behind.
6.
Why is this role open? Did someone leave, or is it new?
New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

1.
Can I see the full comp plan in writing, including clawbacks and accelerators?
What's in writing is what gets paid. Read it before you sign.
2.
Can I see the actual comp distribution for the team last year, not just the OTE?
The spread shows what most reps really take home. OTE is just the target.
3.
I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?
Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

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Full posting

Czech Speaking Solutions Consultant About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm specializing in high-level talent acquisition for the European Business Process Outsourcing sector. We bridge the gap between world-class professionals and industry-leading companies, ensuring that every placement we make contributes to excellence in global service standards. Job Overview We are currently seeking a motivated professional for a Czech Speaking Solutions Consultant position in Bulgaria, dedicated to delivering superior service within the Customer Support Services industry. If you are looking for top-tier jobs in Bulgaria that offer career growth and professional satisfaction, this role is designed to leverage your language skills in a vibrant, international environment. Key Responsibilities - Act as the primary point of contact for clients, providing expert solutions in the Customer Support Services industry. - Manage and resolve complex inquiries via phone, email, and live chat with precision and professionalism. - Maintain high levels of customer satisfaction by providing tailored support and industry-specific guidance. - Collaborate with internal teams to streamline service delivery and optimize user experience. - Document all interactions and resolutions accurately within the client relationship management system. - Identify opportunities to improve service quality and contribute to the ongoing success of our client partnerships. - Ensure compliance with company standards and industry regulations throughout all customer interactions. Requirements - Native or fluent Czech (spoken and written). - Professional proficiency in English for inter-departmental communication. - Previous experience in the Customer Support Services industry is highly preferred. - Strong problem-solving skills and the ability to work in a fast-paced environment. - Excellent communication and interpersonal skills. - Valid EU passport (mandatory). Benefits What We Offer - Competitive Monthly Salary. - Fully Paid Training. - Health Insurance. - Fully Paid Relocation Package (flight, transfer, hotel). - Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in. - Monthly Performance Bonus. - And Much More... Life in Bulgaria Bulgaria offers an exceptional quality of life, blending historic charm with a modern, cosmopolitan atmosphere. Professionals taking on Czech-speaking jobs in this region enjoy a mild climate, a vibrant social scene, and a low cost of living that allows for a fantastic work-life balance. Discover why Bulgaria is one of the fastest-growing hubs for international career development in Europe. Living in Bulgaria means enjoying a rich culinary culture and endless opportunities for travel across the Balkans. With our comprehensive relocation support, your transition to your new Czech Speaking Solutions Consultant position in Bulgaria will be seamless and stress-free. Whether you are exploring the mountains or the historic streets of Sofia, Bulgaria provides an unforgettable professional and personal experience. How to Apply If you are ready to take the next step in your career with one of the most exciting Czech-speaking jobs available today, we invite you to click Apply Now. Join our team at Mercier Consultancy Group and launch your career in the dynamic Customer Support Services industry.

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