Braun Board

Estonian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group · Remote · Germany

Full health. Just posted.

Base
Not disclosed
OTE
Not disclosed
Posted
Today

Still open · checked 2h agoon Mercier Consultancy Group's careers page

The job

What you'd do
Answer questions and fix problems for Estonian-speaking customers by phone, email and chat, from an on-site support center in Sofia, Bulgaria.
Who you'd sell to
Not stated in the posting.Ask: “Who's the economic buyer, and who else is in the deal?”
Where deals come from
Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Ask hard questions

Too much is left unsaid. Make them answer before you invest.

Pay
No pay listed at all.
Transparency
Says nothing about quota, attainment, deal size, territory or sales cycle.
Time on market
Brand new.
Company hiring
17 sales roles open, hiring at a steady pace.

Red lights

  • Pay. No pay listed at all.

Green lights

  • Gets leads from SDRs. You won't be building all of your own pipeline from zero.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

  1. 1.

    What percentage of fully ramped reps hit quota last year?

    OTE is what you could earn. This is how likely you are to earn it.

  2. 2.

    What are the base and the OTE for this role?

    No point investing hours before you know the number.

  3. 3.

    Who's the economic buyer, and who else is in the deal?

    Selling to a CFO and selling to a developer are different jobs.

  4. 4.

    What's the annual quota, and how was it set?

    A quota built from real data is a target. Otherwise it's a hope.

  5. 5.

    How long is ramp, and what's the quota during it?

    Full quota on day one means you start behind.

  6. 6.

    Why is this role open? Did someone leave, or is it new?

    New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

  1. 1.

    Can I see the full comp plan in writing, including clawbacks and accelerators?

    What's in writing is what gets paid. Read it before you sign.

  2. 2.

    Can I see the actual comp distribution for the team last year, not just the OTE?

    The spread shows what most reps really take home. OTE is just the target.

  3. 3.

    I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?

    Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

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Full posting
Estonian Speaking Solutions Consultant About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and leading organizations across Europe. As a leader in the BPO sector, we specialize in placing top-tier professionals into high-impact roles, ensuring career excellence and organizational growth. Job Overview We are currently seeking a talented individual for the Estonian Speaking Solutions Consultant position in Bulgaria. This role is a vital component of our client's Customer Support Services division, offering a fantastic opportunity for those looking to advance their career while living abroad in a vibrant European hub. Key Responsibilities - Act as the primary point of contact within the Customer Support Services department for Estonian-speaking clients. - Provide expert, high-quality solutions to complex client inquiries via phone, email, and chat. - Maintain a deep understanding of service protocols to ensure professional and efficient interactions. - Analyze customer feedback to suggest improvements for service quality and internal processes. - Collaborate with international teams to meet and exceed key performance indicators (KPIs) in the Customer Support Services industry. - Ensure accurate documentation of all customer engagements and resolutions. - Contribute to the positive and solution-oriented culture of the international support center. Requirements - Native or fluent Estonian (spoken and written). - Proficiency in English for professional communication. - Previous experience in Customer Support Services is considered a significant advantage. - Strong problem-solving skills and a passion for delivering premium customer experiences. - Valid EU passport or right to work in the EU (mandatory). - Availability to work on-site in Sofia for this Estonian Speaking Solutions Consultant position in Bulgaria. Benefits What We Offer - Competitive Monthly Salary - Fully Paid Training - Health Insurance - Fully Paid Relocation Package (flight, transfer, hotel) - Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in - Monthly Performance Bonus - And Much More... Life in Bulgaria Choosing one of our Estonian-speaking jobs means embracing a high quality of life in Sofia. Bulgaria is a beautiful nation that perfectly blends historic charm with a modern, fast-growing economy, offering a warm Mediterranean climate and a vibrant social scene that attracts expatriates from around the globe. Those seeking jobs in Bulgaria will find an affordable cost of living coupled with excellent modern infrastructure. Beyond the professional benefits, Bulgaria offers a rich culinary landscape and stunning natural landscapes ranging from rugged mountains to seaside retreats. As you transition into this Estonian Speaking Solutions Consultant position in Bulgaria, our expert concierge team ensures a seamless move, allowing you to focus on enjoying the friendly, welcoming culture that defines life in Bulgaria. How to Apply If you are ready to take the next step in your international career, click Apply Now to submit your application to the Mercier Consultancy Group team. We look forward to reviewing your profile and discussing this exciting opportunity with you. Best regards, The Recruitment Team at Mercier Consultancy Group
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