Braun Board

German Speaking Client Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group · Remote · Germany

Health running low. Ask why it's still open.

Base
Not disclosed
OTE
Not disclosed
Posted
1mo ago

Still open · checked 2h agoon Mercier Consultancy Group's careers page

The job

What you'd do
Help German-speaking customers by phone, email, and live chat, working out what they need and solving their problems. The job is based in Sofia, Bulgaria.
Who you'd sell to
Not stated in the posting.Ask: “Who's the economic buyer, and who else is in the deal?”
Where deals come from
Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Ask hard questions

Too much is left unsaid. Make them answer before you invest.

Pay
No pay listed at all.
Transparency
Says nothing about quota, attainment, deal size, territory or sales cycle.
Time on market
Open 38 days. Normal, but not fresh.
Company hiring
17 sales roles open, hiring at a steady pace.

Red lights

  • Pay. No pay listed at all.

Yellow lights

  • Fluent German required. The posting asks for fluent or business-level German. Worth knowing before you apply if you only sell in English.

Green lights

  • Gets leads from SDRs. You won't be building all of your own pipeline from zero.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

  1. 1.

    What percentage of fully ramped reps hit quota last year?

    OTE is what you could earn. This is how likely you are to earn it.

  2. 2.

    What are the base and the OTE for this role?

    No point investing hours before you know the number.

  3. 3.

    Who's the economic buyer, and who else is in the deal?

    Selling to a CFO and selling to a developer are different jobs.

  4. 4.

    What's the annual quota, and how was it set?

    A quota built from real data is a target. Otherwise it's a hope.

  5. 5.

    How long is ramp, and what's the quota during it?

    Full quota on day one means you start behind.

  6. 6.

    Why is this role open? Did someone leave, or is it new?

    New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

  1. 1.

    Can I see the full comp plan in writing, including clawbacks and accelerators?

    What's in writing is what gets paid. Read it before you sign.

  2. 2.

    Can I see the actual comp distribution for the team last year, not just the OTE?

    The spread shows what most reps really take home. OTE is just the target.

  3. 3.

    I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?

    Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

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Full posting
German Speaking Client Solutions Consultant About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As we expand our reach, we are proud to offer exclusive access to the most sought-after jobs in Bulgaria within the thriving customer support services sector. Job Overview We are currently seeking a dynamic professional for the German Speaking Client Solutions Consultant position in Bulgaria. This role is ideal for individuals who excel in customer support services and are eager to elevate their careers in a vibrant, international environment while enjoying the support of a comprehensive relocation package. Key Responsibilities - Deliver exceptional customer support services to German-speaking clients via phone, email, and live chat. - Analyze client needs to provide effective, professional solutions that enhance overall satisfaction. - Maintain high quality standards for all customer interactions, ensuring brand excellence in a professional service environment. - Collaborate with internal teams to resolve complex technical or account-related inquiries efficiently. - Act as a brand ambassador, ensuring that all communications reflect the values and standards of the partners we represent in Bulgaria. - Meet and exceed performance targets and KPIs set within the customer support services framework. - Continuously update your knowledge of internal systems and evolving service procedures to provide the best possible support. Requirements - Native or fluent German (spoken and written) is mandatory for this role. - Valid EU passport or a valid work permit for Bulgaria. - Proven experience in customer support services or a similar client-facing role. - Strong communication skills and a professional, solution-oriented mindset. - Flexibility to work in a fast-paced environment and a desire to pursue German-speaking jobs abroad. - Excellent computer literacy and proficiency in navigating digital customer service tools. Benefits What We Offer - Competitive Monthly Salary - Fully Paid Training programs to ensure your success. - Health Insurance coverage. - Fully Paid Relocation Package (flight, transfer, hotel) to make your transition seamless. - Monthly Performance Bonus linked to your individual success in customer support services. - Professional growth opportunities within the international job market of Bulgaria. - And Much More... Life in Bulgaria Living in Bulgaria offers a unique blend of rich history, modern infrastructure, and a Mediterranean-influenced climate that makes it a highly desirable destination for expats. When choosing from German-speaking jobs abroad, Bulgaria stands out for its vibrant culture, stunning landscapes, and a cost of living that allows for a high quality of life. Our relocation experts handle every detail, ensuring your move to Bulgaria is stress-free. From local culinary delights to a booming social scene, settling into your new home in Bulgaria is an exciting chapter. Join our team and experience why the professional community in Bulgaria continues to grow year after year. How to Apply If you are ready to take the next step in your career with this German Speaking Client Solutions Consultant position in Bulgaria, please click Apply Now to submit your application. We look forward to reviewing your profile and helping you join the Mercier Consultancy Group team!
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