German Speaking Client Solutions Consultant - Work In Sofia, Bulgaria
Mercier Consultancy Group · Remote · Germany
Posted today
- Base
- Not disclosed
- OTE
- Not disclosed
- Posted
- 3h ago
Still open · checked 1h agoon Mercier Consultancy Group's careers page
The job
- What you'd do
- Answer questions and fix problems for German-speaking clients from a call center in Sofia, Bulgaria. You'd be the main person clients contact, and you'd record every conversation in the company's customer records system.
- Who you'd sell to
- Not stated in the posting.Ask: “Who's the economic buyer, and who else is in the deal?”
- Where deals come from
- Not stated in the posting.
The Braun Read
Proceed with cautionA few things here deserve a hard look before you spend time on it.
- Pay
- No pay listed at all.
- Transparency
- Says nothing about quota, attainment, deal size, territory or sales cycle. Ask about all five.
- Time on market
- Brand new.
- Company hiring
- 24 sales roles open, hiring at a steady pace.
Red lights
- Pay. No pay listed at all.
Yellow lights
- Fluent German required. The posting asks for fluent or business-level German. Worth knowing before you apply if you only sell in English.
Green lights
None spotted.
Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.
Questions to ask on the first call
Built from what this posting leaves out. How they answer tells you as much as what they say.
- 1.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
- 2.
What are the base and the OTE for this role?
No point investing hours before you know the number.
- 3.
Who's the economic buyer, and who else is in the deal?
Selling to a CFO and selling to a developer are different jobs.
- 4.
What's the annual quota, and how was it set?
A quota built from real data is a target. Otherwise it's a hope.
- 5.
Where does pipeline come from: inbound, SDRs, or me?
Got an offer from Mercier Consultancy Group? Not sure about it?Ask me. I read every message myself. · JoshAsk Josh
Full posting
German Speaking Client Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across the European BPO landscape. As leaders in executive search and professional placement, we pride ourselves on delivering bespoke recruitment solutions that foster long-term career growth in the dynamic Customer Support Services sector.
Job Overview
We are currently seeking a high-caliber professional for a German Speaking Client Solutions Consultant position in Bulgaria. This role is ideal for individuals passionate about excellence in Customer Support Services, offering a unique opportunity to thrive in one of the most exciting German-speaking jobs in the region while enjoying the vibrant lifestyle of Sofia.
Key Responsibilities
- Act as the primary point of contact for German-speaking clients, ensuring unparalleled service standards within the Customer Support Services industry.
- Resolve complex inquiries through expert communication, maintaining high levels of client satisfaction and brand loyalty.
- Utilize deep product knowledge to provide efficient, tailored solutions in a fast-paced contact center environment.
- Collaborate with internal teams to streamline communication workflows and enhance overall customer service delivery.
- Analyze client feedback and interaction data to drive continuous improvements in service quality and processes.
- Maintain meticulous documentation of all client interactions within our integrated CRM systems.
- Uphold the professional reputation of the company by adhering to strict quality benchmarks and industry regulations.
Requirements
- Native or fluent German (spoken and written) is mandatory for this role.
- Proven experience within the Customer Support Services industry or a client-facing environment.
- Ability to relocate on-site to Sofia, Bulgaria, for this career-defining position.
- Excellent problem-solving skills and the ability to maintain composure under pressure.
- A strong customer-centric mindset with a passion for delivering exceptional service outcomes.
- Proficiency in modern digital communication tools and standard office software applications.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
- Monthly Performance Bonus
- And Much More...
Life in Bulgaria
Choosing one of our German-speaking jobs in Bulgaria means stepping into a country that beautifully blends historic charm with a modern, thriving business hub. Sofia offers an exceptional quality of life, featuring mild, pleasant weather, a rich cultural tapestry, and a cosmopolitan urban environment that makes it one of the most sought-after destinations for international professionals in the Customer Support Services industry.
Beyond the professional advantages, living in Bulgaria provides an affordable cost of living coupled with high-end amenities. From the vibrant nightlife and exquisite local cuisine to the ease of exploring stunning mountain landscapes, those moving to Bulgaria for a German Speaking Client Solutions Consultant position in Bulgaria will find themselves in a truly welcoming community. We handle every detail of your move, ensuring your transition to life in Bulgaria is as smooth as possible.
How to Apply
If you are ready to take the next step in your career and join a dynamic team in a flourishing European city, we invite you to apply now. Your future as a German Speaking Client Solutions Consultant in Bulgaria begins with Mercier Consultancy Group. Click the link below to submit your application and our recruitment team will be in touch shortly.
Best regards,
The Recruitment Team at Mercier Consultancy Group