German Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group · Remote · Germany

Taking some hits. Ask how long they've been looking.

Base: Not disclosed
OTE: Not disclosed
Posted: 27d ago

Still open · checked 2h agoon Mercier Consultancy Group's careers page

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The job

What you'd do: Answer questions and solve problems for German-speaking customers from an office in Sofia, Bulgaria. You'll also log every customer conversation in the company's customer database.
Who you'd sell to: German-speaking clientsIn their words: “Provide high-level support and consultancy to German-speaking clients, ensuring an industry-leading customer experience.”
Where deals come from: Not stated in the posting.

The Braun Read

Proceed with caution

A few things here deserve a hard look before you spend time on it.

Pay: No pay listed at all.
Transparency: Says nothing about quota, attainment, deal size, territory or sales cycle.
Time on market: Open 27 days. Normal, but not fresh.
Company hiring: 17 sales roles open, hiring at a steady pace.

Red lights

Pay. No pay listed at all.

Yellow lights

Fluent German required. The posting asks for fluent or business-level German. Worth knowing before you apply if you only sell in English.

Green lights

None spotted.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

1.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
2.
What are the base and the OTE for this role?
No point investing hours before you know the number.
3.
What's the annual quota, and how was it set?
A quota built from real data is a target. Otherwise it's a hope.
4.
Where does pipeline come from: inbound, SDRs, or me?
Tells you how much of your week is prospecting versus selling.
5.
How long is ramp, and what's the quota during it?
Full quota on day one means you start behind.
6.
Why is this role open? Did someone leave, or is it new?
New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

1.
Can I see the full comp plan in writing, including clawbacks and accelerators?
What's in writing is what gets paid. Read it before you sign.
2.
Can I see the actual comp distribution for the team last year, not just the OTE?
The spread shows what most reps really take home. OTE is just the target.
3.
I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?
Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

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Full posting

German Speaking Solutions Consultant About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations in the BPO and service sectors. As a leader in European human capital solutions, we are proud to facilitate career-defining opportunities that bridge the gap between global expertise and thriving local markets. Job Overview We are currently seeking a dynamic professional for a German Speaking Solutions Consultant position in Bulgaria to join a prestigious team within the Customer Support Services industry. This role offers the perfect blend of professional growth and an international lifestyle, making it one of the most sought-after German-speaking jobs for those looking to excel in a fast-paced, client-centric environment. Key Responsibilities - Provide high-level support and consultancy to German-speaking clients, ensuring an industry-leading customer experience. - Analyze client needs to offer tailored solutions, maintaining the high service standards expected in the Customer Support Services sector. - Act as a primary point of contact, resolving complex inquiries with professionalism and empathy. - Collaborate with international teams to optimize workflows and contribute to the overall success of our operations in Sofia. - Maintain accurate documentation of client interactions within our CRM systems. - Stay updated on product developments to provide accurate, up-to-date technical and service-oriented guidance. - Meet and exceed individual and team-based KPIs, qualifying for additional rewards through our performance incentive program. Requirements - Native or fluent German (spoken and written) is mandatory for this German Speaking Solutions Consultant position in Bulgaria. - Valid EU passport or a valid Bulgarian work permit. - Proven experience in Customer Support Services or a similar client-facing role. - Excellent communication and problem-solving skills with a service-oriented mindset. - Ability to thrive in an on-site office environment located in the heart of Sofia. - Strong digital literacy and ability to navigate multiple software platforms simultaneously. Benefits What We Offer - Competitive Monthly Salary - Fully Paid Training to ensure you hit the ground running. - Health Insurance and comprehensive benefits package. - Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria. - Monthly Performance Bonus linked to individual and team objectives. - Opportunities for internal promotion and professional development. - And Much More... Life in Bulgaria Choosing to pursue jobs in Bulgaria means immersing yourself in a vibrant culture where modern infrastructure meets historical charm. Bulgaria is famous for its stunning mountain landscapes, sunny Black Sea coastline, and a climate that offers the best of all four seasons. Living in Sofia, you will experience a high quality of life with a low cost of living, providing you the financial freedom to enjoy the city's booming cafe culture and international entertainment scene. Beyond the professional benefits of our German-speaking jobs, Bulgaria offers a warm and welcoming social environment. By moving to Bulgaria for this role, you will join a growing community of international professionals, enjoying delicious local cuisine and a rich tapestry of cultural festivals. Take the leap and discover why Bulgaria is rapidly becoming the top destination for career-driven expatriates. How to Apply If you are ready to take the next step in your career and join a top-tier team in the Customer Support Services sector, we invite you to apply now. Simply submit your updated CV, and a member of the Mercier Consultancy Group recruitment team will be in touch to discuss your application for this German Speaking Solutions Consultant position. We look forward to welcoming you to Bulgaria!

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