Sales Manager

Hotel Name: Millennium Hotel Maxwell House Nashville Location: Onsite – Nashville, TN Join the Team at The Maxwell Nashville At The Maxwell Nashville, hospitality is vibrant, energetic, and rooted in local character. About The Maxwell Nashville Located near downtown Nashville, the hotel offers a design-forward stay with convenient access to the city’s music, entertainment, and cultural attractions. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 properties across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence. At Millennium, we are guided by our core values: - Passion for Hospitality - Entrepreneurial Spirit - Innovation - Progressive & Solutions-Oriented These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our employees. About the Role: Sales Manager The Sales Manager is responsible for generating group, corporate, leisure, and catering revenue for the hotel through proactive sales efforts, relationship building, and strategic business development. This role focuses on identifying new business opportunities, maintaining existing client relationships, and achieving revenue goals while representing the hotel in a professional and positive manner. Your Impact You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life. What You’ll Be Doing Guest Experience - Deliver exceptional service rooted in passion for hospitality - Anticipate needs and respond with a solutions-first mindset - Create memorable, personalized experiences for every guest Compliance & Standards - Follow all company policies, safety standards, and procedures - Maintain accuracy in processes, reporting, and documentation - Uphold a culture of accountability and operational excellence Requirements - Passion for hospitality and delivering exceptional service - Strong communication and interpersonal skills - Ability to work in a fast-paced, dynamic environment - Solutions-oriented mindset with attention to detail - Flexibility to work varied schedules, including evenings, weekends, and holidays Technical / Role-Specific Requirements - Sales & Business Development - - Solicit new and existing business through prospecting, cold calling, networking, site inspections, and sales calls. - Develop and maintain strong relationships with corporate accounts, travel managers, meeting planners, and community organizations. - Identify and pursue opportunities to maximize hotel occupancy, ADR (Average Daily Rate), and overall revenue. - Respond to leads and inquiries in a timely and professional manner. - Negotiate contracts and pricing within approved guidelines. - Conduct property tours and client presentations to showcase hotel facilities and services. - - Account Management - - Maintain an active portfolio of assigned accounts. - Monitor account production and implement strategies to increase revenue opportunities. - Build long-term partnerships with clients to secure repeat business. - Attend industry events, trade shows, chamber meetings, and networking functions. - - Revenue & Performance - - Achieve individual and team sales goals as established by hotel leadership. - Maintain accurate sales forecasts, reports, and activity tracking within the CRM system. - Analyze market trends, competitor activity, and local business developments. - Develop strategic action plans to penetrate key market segments. - - Collaboration - - Work closely with Revenue Management, Operations, Catering, Front Office, and Food & Beverage departments to ensure successful execution of client programs. - Participate in weekly sales meetings and provide updates on sales activities and pipeline development. - Coordinate group and event details to ensure exceptional guest satisfaction. - - Administrative Responsibilities - - Maintain organized client files and contract documentation. - Prepare sales reports, monthly summaries, and business forecasts. - Ensure compliance with brand standards and company policies. - Utilize hotel sales systems and CRM platforms effectively. - Education - Bachelor's degree in Hospitality Management, Business, Marketing, or related field preferred. - Minimum 2-3 years of hotel sales experience preferred. - Experience selling group rooms, transient business, and negotiated corporate accounts preferred. Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: - Medical, Dental & Vision Insurance - Company-paid Life and AD&D Insurance - Short-Term and Long-Term Disability Coverage - 401(k) Retirement Plan with Company Match (where applicable) - Paid Time Off & Paid Holidays - Hotel Room Discounts across our global portfolio - Employee Assistance Program (EAP) Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.