Account Manager (Automotive Retail Software/SaaS)

Pinewood.AI is looking for an experienced Account Manager to join our growing sales team. This is a commercially focused role, managing a portfolio of mid-market automotive retail customers and helping them get the most value from our Automotive Intelligence Platform and industry-leading AI solutions. You’ll build strong, long-term relationships with customers, acting as a trusted advisor and taking a consultative approach to understanding their business, identifying opportunities and solving challenges. You’ll work closely with customers to increase platform adoption, demonstrate value and support their wider business objectives. With responsibility for customer retention, account growth and sales targets across your portfolio, we’re looking for someone who combines strong account management skills with commercial drive. You’ll ideally have experience working in a SaaS or technology business, with a good understanding of the automotive sector and the ability to build relationships with stakeholders at all levels. Working closely with Product, Support, Delivery and Sales, you’ll play an important role in strengthening customer relationships, identifying growth opportunities and ensuring customers receive ongoing value from Pinewood.AI. Key Responsibilities - Own and manage a portfolio of mid-market customer accounts, acting as the primary relationship owner for key stakeholders and decision-makers. - Build trusted, long-term partnerships that drive customer satisfaction, retention, advocacy and commercial growth. - Deliver a structured customer engagement strategy through a combination of on-site visits, remote meetings and regular account reviews. - Take a customer-centric approach to understanding customer challenges, priorities and business objectives. - Drive adoption of the Pinewood.AI platform and AI solutions across customer organisations. - Identify areas of underutilisation and work with customers to increase engagement, usage and value realisation. - Ensure customers achieve measurable business outcomes and return on investment from the platform. - Take ownership of account growth targets, identifying and progressing opportunities to expand customer value and revenue. - Identify, develop and execute upsell and cross-sell opportunities across modules, AI solutions, integrations, training and professional services. - Lead or support commercial discussions, including renewals, user expansion and value-based pricing conversations. - Use a solution-selling approach to position relevant products and services against customer needs and business challenges. - Develop and maintain strategic account plans, using customer data, platform usage insights and business objectives to identify growth opportunities. - Conduct regular business reviews, agreeing clear actions, outcomes and next steps with customers. - Collaborate closely with Product, Support, Delivery and Sales teams to resolve customer challenges and improve the overall customer experience. - Communicate effectively across internal teams, ensuring customer feedback, risks, opportunities and priorities are clearly understood and acted on. - Provide customer feedback and market insight to internal teams to support product development, innovation and continuous improvement. - Maintain accurate customer records, opportunities, sales activity and pipeline information within Microsoft Dynamics CRM. - Responsible for contributing towards the organisation's information security strategy, ensuring the protection of sensitive data and compliance with relevant regulations, while managing risk and adhering to all established security measures Requirements - Proven experience in account management, customer success or SaaS sales. - A strong customer-first mindset, with the ability to build trusted relationships and deliver excellent account management. - Good understanding of automotive dealership operations, systems and processes, including Dealer Management System (DMS) environments. - Experience selling software, technology solutions or services to automotive retailers. - Strong relationship-building skills with mid-level and senior stakeholders. - Commercially minded, with experience working towards sales, retention or account growth targets. - A track record of identifying and closing growth opportunities within existing customer accounts. - Ability to understand customer challenges and align technology solutions to business needs. - Experience taking a consultative, solution-led approach to customer conversations. - Excellent communication, presentation and stakeholder management skills. - Strong organisational skills, with the ability to manage multiple priorities and customer relationships effectively. - Ability to analyse customer performance, usage data and business trends to drive account growth. - Comfortable working cross-functionally within a fast-paced SaaS environment. - Motivated by solving customer challenges, delivering value and achieving commercial outcomes. - Experience using Microsoft Dynamics or similar CRM platforms. Desirable - Experience working directly within automotive retail environments. - Knowledge of the Pinewood.AI platform or comparable automotive retail technology solutions. - Strong understanding of customer lifecycle management, account planning and account development methodologies. Why Join Us? This is an exciting time to join Pinewood.AI as we continue to expand our Automotive Intelligence Platform across the UK and international markets. You’ll play a pivotal role in helping customers unlock greater value from our technology while directly influencing customer retention, account growth and long-term success. As part of a collaborative and ambitious team, you’ll work with some of the most recognised automotive retailers, helping them transform their operations through innovative software, connected data and AI-driven solutions. You’ll be empowered to build meaningful customer relationships, solve real business challenges, and contribute to strategic growth initiatives within a business that is investing heavily in innovation, people and global expansion. Benefits - Competitive salary based on experience - Company car provided - Target scheme - Share scheme - Hybrid working - 25 days holiday plus all UK bank holidays - 4x life assurance - Enhanced family-friendly leave, including 5 months’ full pay for maternity or adoption, plus 2 weeks’ fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption - Employee Assistance Programme (EAP), providing free, confidential 24/7 support for you and your immediate family, including counselling, legal and financial advice, and wellbeing resources - Ongoing training and professional development - Cycle to Work scheme, helping you save up to 40% on bikes and accessories through salary sacrifice - Eyecare vouchers, including a free eye test and contribution towards prescription glasses - Regular social events - Employee recognition and awards - Exclusive Gym (Virgin Active) membership scheme About Us Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Our cloud-based, secure, end-to-end ecosystem helps customers unlock the value of their data, streamline operations, improve decision-making and deliver better customer experiences. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.