Customer Success Solutions Engineer

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Customer Success Solutions Engineer (CSSE), you will drive technical adoption, operational readiness, and time-to-value across the Evergreen//One customer lifecycle. Serving as a founding member of our Technical Success organization, you will act as the vital connective tissue between Customer Success, Product, Technical Services, Sales, and Revenue. You will be the technical authority behind key customer relationships, transforming utilization, capacity, and performance telemetry into proactive actions that protect renewals and unlock expansion. In close partnership with Customer Success Managers and client technical leaders, you will resolve complex escalations while building scalable programs and tooling that power Everpure’s subscription growth. WHAT YOU’LL DO - Accelerate Adoption & Time-to-Value: Own technical onboarding and operational readiness across the Evergreen//One fleet to ensure customers rapidly achieve business outcomes and reach steady-state performance. - Manage Fleet Health & Risk: Monitor enterprise storage telemetry across active customer environments, setting intervention thresholds to proactively resolve capacity, performance, and compliance risks before they impact operations. - Drive Renewals & Expansion: Deliver data-driven technical evaluations and utilization insights that inform contract milestones, identify coverage gaps, and surface expansion opportunities. - Enable Teams & Validate Capabilities: Author technical playbooks and best practices to equip Customer Success Managers and clients, while validating operational workflows for new Everpure Platform capabilities ahead of field release. - Lead Cross-Functional Escalations: Provide technical leadership during critical escalations, coordinating across Product Management, Support, and Engineering to deliver swift resolution. WHAT YOU BRING - Experience: 3+ years of Solution Engineering, Sales Engineering or Hardware Engineering experience - Technical & Domain Expertise: Deep hands-on experience in enterprise storage or data infrastructure, with proven capability in assessing system utilization, capacity planning, and performance optimization for subscription or consumption models. - Program & Telemetry Mastery: Demonstrated ability to build and run repeatable customer onboarding programs, leverage health-scoring/telemetry platforms, and maintain rigorous data hygiene within CRM environments. - Cross-Functional Escalation Leadership: Ability to navigate high-stakes technical escalations and lead matrixed teams across Product, Engineering, and Sales to resolution without direct authority. - Strategic Business Communication: Strong communication skills with a track record of converting complex technical findings into clear, business-impact insights for executive stakeholders and customer leaders. Location & Work Environment: We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave. #LI-ONSITE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The annual base salary range is: $126,000-$189,000 USD WHAT YOU CAN EXPECT FROM US: - Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. - Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! - Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your bold. Pure and simple.