Sales Manager (Calgary South)

Trail Appliances Ltd. · Calgary, AB, Canada

Base: Not disclosed
OTE: Not disclosed
Posted: 4d ago

Still open · checked 1h agoon Trail Appliances Ltd.'s careers page

Apply on Trail Appliances Ltd. →

The job

What you'd do: Lead a team of salespeople at a Calgary appliance store, coaching them and helping shoppers who walk in. You'll also sort out customer complaints and keep the store running smoothly.
Who you'd sell to: Not stated in the posting.Ask: “Who's the economic buyer, and who else is in the deal?”
Where deals come from: Mostly handed to you: inbound leads or a set list of customers.

The Braun Read

Ask hard questions

Too much is left unsaid. Make them answer before you invest.

Pay: No pay listed at all.
Transparency: Says nothing about quota, attainment, deal size, territory or sales cycle.
Pipeline: Mostly inbound or an assigned book.
Time on market: Open 4 days.
Company hiring: This is their only open sales role.

Red lights

None spotted.

Green lights

SDR or inbound support. You won't be building all of your own pipeline from zero.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

1.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
2.
What are the base and the OTE for this role?
No point investing hours before you know the number.
3.
Who's the economic buyer, and who else is in the deal?
Selling to a CFO and selling to a developer are different jobs.
4.
What's the annual quota, and how was it set?
A quota built from real data is a target. Otherwise it's a hope.
5.
How long is ramp, and what's the quota during it?
Full quota on day one means you start behind.
6.
Why is this role open? Did someone leave, or is it new?
New headcount is growth. A replacement means someone left. Ask why.

› When the offer comes

Save these for later. They land better once they've said yes to you.

1.
Can I see the full comp plan in writing, including clawbacks and accelerators?
What's in writing is what gets paid. Read it before you sign.
2.
Can I see the actual comp distribution for the team last year, not just the OTE?
The spread shows what most reps really take home. OTE is just the target.
3.
I'd be walking away from earned commission to join. Is there room for a sign-on bonus to help cover that?
Leaving money behind is a fair reason to ask. The worst answer is no.

Josh's top five questions for any sales interview →

Got an offer from Trail Appliances Ltd.? Not sure about it?Ask me. I read every message myself. · JoshAsk Josh

Full posting

Who we are: At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader. The position: As a Sales Manager, you will play a key role in driving the success of our sales department. Reporting to the Director of Sales, you will lead your team in delivering exceptional customer experiences, implementing innovative sales strategies, and achieving ambitious performance goals. Join us and be part of a company where your leadership and dedication will contribute directly to our mission of creating a welcoming and rewarding shopping experience for every customer. What we offer: We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide: - Health & dental benefits - Personal care days - Statutory holidays off - Employee & family assistance program - Staff incentives and rewards - Employee discounts What you’ll be doing: - Customer Engagement: Ensure a welcoming environment by optimizing customer flow, promptly addressing their needs, and collaborating with Sales Consultants to enhance the shopping experience. - Customer Relations: Resolve customer issues related to all facets of business operations - Sales Performance: Provide guidance to the sales team, identify opportunities, and implement strategies to maximize profitability while coordinating promotional efforts with the catalog team. - Team Leadership: Mentor, train, and develop the sales team through structured programs, one-on-one meetings, and regular performance reviews to foster excellence and continuous growth. - Operational Oversight: Ensuring customers are greeted and served in a timely manner What you need to be successful: - Proven excellence in customer service and strong communication skills. - Demonstrated ability to lead and collaborate effectively in a team environment. - Strong problem-solving skills with a sense of urgency and attention to detail. - Proficiency in using intermediate computer skills and relevant software applications. - Previous sales management experience is an asset but not required. Availability: This is a full-time position and will require you to be available: Monday to Sunday from 10:00am to 6:00pm What to expect from us: - Application review: Once you apply, our team will review your application and let you know whether you will be moving forward. - One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience. - In-person interview: Successful candidates will be invited to a second interview with our team. - Final decision: We’ll make a final decision and give you a call to let you know the outcome. We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

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