Inbound Sales Development Representative (SDR) - CCaaS/UCaaS
Vonage · Remote · US
Open 3 days
New Business: you win brand-new customers.
- Base
- $45K–$60K
- OTE
- Not disclosed
- Quota attainment
- Not disclosed
- Posted
- 3d ago
Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.
Ask: “What percentage of fully ramped reps hit quota last year?”
Still open · checked 21h agoon Vonage's careers page
The job
- What you'd do
- Talk with businesses interested in Vonage's cloud calling and contact center products, answer their questions, and find out whether they're a good fit. You'll also reach out to new prospects by email, direct mail, and phone.
- What you'd sell
Adds calls, video, texts, and ID checks to apps
When a business wants to text, call, or verify customers in its own app, it usually builds that from scratch. The problem is, that eats engineering time, and customers notice when a text or verification code never arrives. Vonage supplies ready-made calls, video, texts, and identity checks, so a company can plug them into its app and reach customers on their preferred channel.
In plain English, from their own job posts. Something wrong? Tell me · More Developer & IT tools companies →
- Who you'd sell to
- Not stated in the posting.Ask: “Who's the economic buyer, and who else is in the deal?”
- Where deals come from
- A mix. Some leads come to you, some you find yourself.
The Braun Read
Ask hard questionsToo much is left unsaid. Make them answer before you invest.
- Pay
- Base is listed but not OTE. Ask what the variable is and how many people hit it.
- Transparency
- Says nothing about quota, attainment, deal size, territory or sales cycle. Ask about all five.
- Time on market
- Open 3 days.
- Company hiring
- 5 sales roles open, hiring at a steady pace.
Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.
Questions to ask on the first call
Built from what this posting leaves out. How they answer tells you as much as what they say.
- 1.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
- 2.
What percentage of reps on the team have been here more than 18 months?
Tenure shows whether people stay long enough to get paid.
- 3.
Has the comp plan changed in the last 12 to 18 months? What changed?
A plan that changes every year means the goalposts keep moving.
- 4.
Who sits with reps and reviews calls each week?
Coaching is often what's behind a good or bad attainment number.
- 5.
Before You Apply
Find out where you fit, and where you don't, before you hit submit.
Why I built it this way ↓
Most résumé tools try to make you look like a match. I'd rather help you find out if you are one.
Nothing made up.
Nothing goes on your résumé that you didn't do. If a line would need a number you didn't give me, I ask. I don't guess. On Braun Board it's checked in code, not just promised.
Curiosity before conclusions.
If the job wants something your résumé doesn't show, I ask before I assume. Plenty of sellers have done the thing and just never wrote it down.
Sorting, not selling.
Some jobs won't line up with what you've done. Finding that out before you apply isn't a loss. It's an hour back, spent on a job that fits.
No score.
A match score tells you how well you copied their words. It doesn't tell you whether you'd be good at the job, or happy there.
It's the same way I teach selling. We don't control who says yes. We do control where we spend our time, and whether everything we say is true.
Josh
More on this1 Is the job worth it?
Ask hard questions. Too much is left unsaid. Make them answer before you invest.
No red lights. 1 thing the posting doesn't say, worth asking on the first call.
See the full Braun Read2 Where you fit
Upload once, see where you fit on any job.
Sign in and add your résumé. I'll show you where you line up, ask before I assume, and never add anything you didn't do.
Sign in →What people say about working at Vonage ↓
Got an offer from Vonage? Not sure about it?Ask me. I read every message myself. · JoshAsk Josh
Rather talk it through? Call or text me: 954-695-0844 (text)
Full posting
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Sales Mission
We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.
Why this role matters
Inbound Sales generates interest and qualifies leads with potential customers. We attract the interest of potential customers by touting the benefits and competitive superiority of Vonage products and services. We engage with customers to understand their interests and needs, working with them to define the right mix of Vonage products and services for their situation. The Inbound Sales Development Representative (Applications: UCaaS & CCaaS) partners with cross-functional teams to develop customer engagement and selling strategies, applies logic and creativity to build customer relationships and works with customers to understand needs and expectations.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
What you will do
- Develop and apply a thorough understanding of Vonage Business Cloud products, sales methodology and processes to exceed quota via acquisition of new customers through prospecting and collaboration among cross-functional teams.
- Support outreach initiatives including email blasts, direct mail and phone.
- Serve as the customer’s first point of contact, providing product education and collaborating to build the value proposition.
- Partner with counterparts in Sales, Marketing and product organizations to ensure leads are identified and effectively assessed.
- Anticipate customer needs and concerns, maintain knowledge of their problems and issues.
- Educate potential customers on product offerings and services, explaining pricing and answering questions.
- Maintain accurate and detailed lead, account, contact, opportunity and sales activity records in Salesforce CRM.
- Consistently meets established monthly contact, lead generation and other measures.
- Assist with special projects as assigned.
What you will bring
- Outstanding communication skills, including writing, speaking and listening.
- Excellent time management skills.
- Ability to:
- Thrive in a fast-paced environment
- Apply arithmetic concepts on a recurring basis
- Apply basic computer skills: word processing, spreadsheet, email and database software
- Understand and apply Salesforce CRM
- Desire to understand and gain expert knowledge of Vonage products and services.
What is required for application
- Bachelor's Degree Ideal but not essential
- Ability to work in dynamic, changing environment with minimal direction
- Experience in Salesforce CRM preferred
- Well organized, go-getter mentality, and a pre-planner
- Natural curiosity, a love for learning
What is in it for you
In addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
US Pay Transparency
$45,280-$59,500 USD
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.