Forward Deployed AI Value Engineer

At XTM Group, we build technology that helps enterprises connect with global audiences faster and more efficiently. Our Translation Management platform enables organizations to automate and streamline every stage of the localization process. We believe innovation happens when talented people collaborate, experiment, and continuously learn. That’s why we foster an inclusive, solution-oriented culture where curiosity, teamwork, and ownership are valued every day. Our mission is to become the leading enterprise Translation Management System — and we’re looking for people who want to help shape the future of global communication technology. The Role We are seeking a highly versatile, technically advanced, and commercially astute Forward Deployed AI Value Engineer to join our centralized AI Value Realization team. In this elite, high-impact role, you will act as a technical and strategic powerhouse, operating directly on the front lines with XTM’s largest enterprise customers and prospects. You will own the entire lifecycle of our AI capabilities—from initial value definition and custom Proofs of Concept (PoCs) to advanced workflow deployment and continuous optimization. This is not a traditional support or back-office engineering role. As a Forward Deployed Engineer, you will combine deep technical expertise in AI/LLMs with the consultative skills required to redesign localization workflows for global brands, drastically reducing Time-to-Value (TTV). This is an individual contributor role, and the successful candidate will not have direct people-management responsibilities. Scope of Tasks 1. End-to-End AI Value Delivery & PoCs - Proof of Concept Ownership: Design, build, and technical-validate custom AI-driven localization workflows during the pre-sales and expansion phases to outmaneuver competition. - Deployment & Integration: Lead the technical onboarding and deployment of XTM’s AI features, ensuring seamless integration via APIs with clients' existing content management systems (CMS) and data pipelines. - Value Definition: Partner with clients at the onset to map their baseline metrics (e.g., translation memory leverage, MT edit distance, cost-per-word, turnaround times) and align XTM’s AI capabilities with their strategic business goals. 2. Workflow Consulting & Change Management - Workflow Engineering: Audit clients' legacy localization setups and architect automated, AI-first workflows within XTM (leveraging advanced AI matching, automated tagging, and LLM capabilities). - Enterprise Advisory: Act as a trusted advisor, guiding enterprise localization teams through the operational change management required to transition to AI-augmented translation models. 3. Continuous Optimization & Feedback Loop - Adoption & Enhancement: Monitor post-onboarding feature utilization, proactively identifying opportunities to tune AI models, refine prompts, and unlock deeper ROI for the customer. - R&D Linchpin: Act as the direct, unfiltered feedback loop between customer production realities and XTM’s Product/R&D teams, channeling real-world edge cases into core product enhancement. Requirements Core AI Competencies & "Natural Curiosity" - Deep AI Literacy: A profound, self-driven interest in the evolution of Artificial Intelligence. You don't just use AI; you understand how Large Language Models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and neural machine translation (NMT) operate under the hood. - Continuous Learning: A proven track record of experimenting with new AI tools, models, and frameworks outside of formal job requirements. Technical Skills - API & Integration Expertise: Strong hands-on experience working with REST APIs, webhooks, and modern data formats (JSON, XML). - Scripting & Data Analysis: Proficiency in Python or similar scripting languages to manipulate localization data (TMX, XLIFF), automate tasks, or analyze performance datasets. - Localization Tech Context (Highly Preferred): Familiarity with Translation Management Systems (TMS), Computer-Assisted Translation (CAT) tools, or modern localization workflows is a significant advantage. Client-Facing & Commercial Acumen - Consultative Communication: Ability to confidently present complex technical AI architecture to engineering teams, while seamlessly pivoting to explain business ROI to C-level executives. - Problem-Solving Agility: A "hacker" mindset—capable of finding creative technical workarounds to unblock clients and close deals faster. Key Performance Indicators (KPIs) - Time-to-Value (TTV): Reduction in days from contract signature/AI feature enablement to active production usage. - AI Feature Adoption Rate: Month-over-Month increase in utilization of automated and AI features across assigned accounts. - PoC Win Rate: Technical success rate of pre-sales AI validations. - Customer Satisfaction: Achieving a 95%+ CSAT/CES floor for AI deployment and enablement interactions. Benefits Why You’ll Enjoy Working Here At XTM, we want people to do meaningful work, grow their careers, and have the freedom to innovate. Here’s what you can expect: - Make a real impact — contribute to meaningful business outcomes, solve challenges, and help shape the future of our products and services. - Innovate with AI and technology — explore new ideas, use modern tools, and find smarter ways to work, build, and solve problems. - Grow your career globally — develop your skills, learn from experienced colleagues, and explore opportunities across our international teams. - Collaborate across disciplines — work with talented people from different backgrounds and areas of expertise to turn ideas into practical solutions. - Keep learning and evolving — stay curious, explore emerging trends, and develop your expertise in a culture that values continuous improvement. - Enjoy competitive rewards and benefits — access compensation and benefits designed to support your professional growth and personal wellbeing. Benefits may vary depending on location and employment type. Your Talent Partner will share additional details during the hiring process. Inclusion at XTM At XTM Group, we believe diverse perspectives create stronger ideas, better products, and more meaningful experiences. We’re committed to building a workplace where everyone feels respected, supported, and empowered to succeed. If you require accommodations during any stage of the recruitment process, we encourage you to let us know — we’re happy to support you. What to Expect from the Hiring Process We aim to create a hiring experience that is transparent, engaging, and respectful of your time. Application Review Our Talent Acquisition team will review your application and experience carefully. Introductory Conversation If your profile aligns with the role, you’ll meet with a Talent Partner to discuss your background, career goals, and the opportunity in more detail. Skills & Team Conversations You’ll connect with hiring managers and cross-functional stakeholders to discuss your experience, skills, problem-solving approach, and how you can contribute to the team and the wider business. Final Discussions Depending on the process, there may be a final conversation focused on strategic thinking, collaboration, and long-term growth potential. Offer & Onboarding Successful candidates will receive a tailored offer and onboarding support to help them succeed from day one. Recruitment Notice Please be aware of fraudulent recruitment activity. Official communications from XTM will only come from email domains ending in: - @xtm-intl.com - @xtm.ai - @xtm.cloud - @transifex.com