Business Development Manager

We are seeking a high-energy, commercially driven Business Development Manager to win new business and drive revenue growth across SME and mid-market customers. This is a predominantly outbound, hunter role. You will own the full sales cycle – from initial prospecting through to close and early account establishment – on a tech-enabled logistics platform where customers book jobs directly via portal or API. Your primary mandate: - Win new platform customers across SME and mid-market segments - Build and manage a healthy forward pipeline with accurate forecasting - Convert new accounts to contracted or committed recurring revenue - Drive platform adoption and automated self-serve booking behaviour Key responsibilities 1) New business development - Proactively identify and target ideal customer profiles across SME and mid-market segments - Build and manage a consistent outbound pipeline through cold outreach, referrals, networking and lead follow-up - Conduct structured discovery calls to understand customer volume, service needs, booking frequency and margin potential - Demonstrate platform capability and present a compelling onboarding process - Own the full sales cycle from first contact through to close - Close new accounts and convert to contracted or committed revenue where appropriate - Maintain CRM hygiene with accurate pipeline staging and forecasting at all times - Reactivate lapsed accounts – diagnose why they stopped and reposition the offer based on current needs 2) Platform adoption - Encourage customers to self-book and reduce reliance on manual intervention - Increase portal usage and API integration where appropriate - Work closely with operations to resolve root causes of friction and booking issues 3) Reporting and performance - Report weekly on: new revenue secured, pipeline value, automation %, and churn risk - Own your revenue target and margin contribution – know your numbers - Use CRM (HubSpot) as the primary tool for planning and tracking activity What Good looks like (Within 6 months): - 20-30 new active trading accounts won and onboarded (1m annualised revenue growth) - 2-4 contracted Tier 1 accounts secured - Reactivation wins from dormant account database - A full, clean CRM pipeline with predictable weekly forecast - Consistent self-serve and automated booking behaviour across new accounts - A reputation internally and with customers for being responsive, commercial and delivery-focused Candidates must demonstrate: - 5+ years in B2B sales or business development (logistics, marketplace or platform preferred) - A proven track record of winning new business and hitting revenue targets - Experience selling operational or technology-enabled services - Confidence managing the full sales cycle independently - Experience working with CRM systems (HubSpot, Salesforce or similar) - Commercial understanding of margin, pricing and contribution - Confidence handling objections and pushing deals forward without passive follow-up Desirable: - Experience in same-day, courier, freight or transport sectors - Experience selling self-serve or automated platforms - Exposure to API or systems integration conversations This Role Is Probably NOT For You If... - You prefer slow-paced or heavily layered corporate environments - You enjoy strategy more than execution - You are uncomfortable with accountability and pace Base pay £40,000 – £45,000 OTE ~£55,000 – £90,000 (uncapped commission – revenue & margin KPIs) We use third-party providers, including AI tools, to assist with processing and assessing applications.