Sales Director, Retail & Consumer Goods

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT WE'RE LOOKING FOR This is a SaaS enterprise sales leadership role, managing a team of Enterprise Account Executives in the DACH market for Braze’s market-leading Customer Journey Orchestration platform. We’re looking for someone who is passionate about helping brands communicate more effectively with their customers, building a winning team, and expanding our highly successful customer base. The ideal candidate will have at least 5 years of successful experience leading and developing a team of enterprise sellers in a high-growth, rapidly evolving, and dynamically competitive market. Your team will focus on the entire lifecycle relationship with their clients, so you should have experience helping them develop and evangelize net-new business, while nurturing and expanding the relationships with their customer base. As a front-line leader whose team addresses the problems of customers across multiple industries—with a strong strategic emphasis on Retail and CPG—you should have strong business acumen, and help prepare for, and participate directly in, customer-facing engagements. Your leadership will have a direct impact on the success of our customers, the development of your team, and the success of Braze. WHAT YOU'LL DO - Lead & Scale: Lead and mentor a distributed team of 6+ Account Executives across the DACH market (e.g., Munich, Berlin), driving performance across Strategic, Enterprise, and Commercial account segments. - Spearhead Expansion: Lead the strategic expansion of Braze in Central Europe, specifically dominating the Retail and CPG verticals to solidify our position as the undisputed category leader. - Market Evangelism: Act as the definitive face and voice of Braze for the Retail and CPG sector in the region. You will be the go-to leader for GTM initiatives, headlining industry events, and leading internal and external evangelism. - Drive Operational Excellence: Enforce disciplined deal execution, sales forecasting, pipeline management, and structured sales methodologies to ensure predictable revenue and cross-functional alignment with revenue operations. - Leverage the Ecosystem: Collaborate with and expand an ecosystem of System Integrators (SIs), Technology Partners, and Digital Agencies to drive joint GTM strategies and accelerate revenue. - Full-Lifecycle Engagement: Drive full-lifecycle customer engagement from prospecting and acquisition to retention and expansion, actively participating in complex, C-level customer meetings and negotiations. - Cross-Functional Collaboration: Foster deep alignment with internal teams including Business Development, Marketing, Customer Success, Legal, Sales Operations, and Partnerships. WHO YOU ARE - Experienced Leader: 5+ years of experience leading enterprise sales teams in the DACH market, specifically managing teams of 6+ people across Strategic, Enterprise, and Commercial accounts. - Talent Magnet: A proven track record as a true "talent magnet"—capable of acquiring, developing, coaching, and retaining top-performing sales talent in a fiercely competitive market. - Retail & CPG Authority: Proven track record selling complex enterprise solutions into the Retail and CPG sectors. Direct industry background is welcomed, but an intricate understanding of these verticals is essential. Existing executive relationships within DACH Retail/CPG are a significant advantage. - Partner Network: Deep understanding of the MarTech partner landscape for Retail and CPG, bringing established relationships with key SIs, Tech Partners, and Agencies. - AI & Sales Tech Innovator: Forward-thinking approach to sales tech, utilizing AI-driven tools to enhance operational efficiency, accelerate deal execution, and continuously refine the sales process. - Distributed Team Management: Experience successfully leading and unifying distributed sales teams across multiple strategic DACH locations. - Language Precision: Native German and fluent English are mandatory, allowing you to seamlessly navigate C-level negotiations in both. French language skills are highly regarded as a strong bonus. - Domain Expertise: Deep understanding of SaaS sales cycles, Customer Data Platforms (CDPs), omnichannel marketing, and modern customer engagement stacks. KEY FOCUS AREAS - Team Leadership & Talent Density: Build, inspire, and retain a high-performing, multi-location sales team. - Vertical Dominance: Expand Braze's footprint and shape its market perception specifically within the DACH Retail and CPG enterprise markets. - Operational Rigor & AI Adoption: Drive predictability and efficiency through stringent pipeline management and the adoption of modern, AI-assisted sales workflows. - Customer Centricity: Drive customer success and cultivate lasting, executive-level relationships. - Ecosystem Synergy: Partner effectively with internal stakeholders and external channel partners to multiply market reach. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI: - To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. - To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a retroactive manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com. Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page. Notice Regarding Automated Employment Decision Tool (NYC Local Law 144) Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.