Sales Development Representative (SDR)

Decagon · San Francisco, CA

Posted today

New Business: you win brand-new customers.

Base: Not disclosed
OTE: $88K–$110K
Quota attainment: Not disclosed
Posted: 4h ago

Why it matters: OTE tells you what you could earn. Attainment tells you how realistic it is.

Ask: “What percentage of fully ramped reps hit quota last year?”

Still open · checked 1h agoon Decagon's careers page

Apply on Decagon →

The job

What you'd do

Find new customers for an AI tool that runs customer service at very big companies, mostly by cold calling, emailing, and messaging people on social media. Much of the work is finding your own leads.

What you'd sell

Helps companies answer customers faster on chat, phone, and text

When a customer has a question or problem with a company, they usually end up on hold or waiting on a support ticket. The problem is, the wait drags on, and customers get frustrated with the company. Decagon sets up AI that handles customer conversations by voice, chat, email, and text, so problems get fixed faster and the exchange feels more personal.

In plain English, from their own job posts. Something wrong? Tell me · More Customer support companies →

Who you'd sell to

Not stated in the posting.Ask: “Who's the economic buyer, and who else is in the deal?”

Where deals come from

Mostly you. Expect a lot of outbound: cold calls, emails and LinkedIn.

The Braun Read

Worth a look

Solid on the basics. Use the first call to fill in the gaps.

Pay: OTE is listed. Ask what the base is.
Transparency: Says nothing about quota, attainment, deal size, territory or sales cycle. Ask about all five.
Time on market: Brand new.
Company hiring: 13 sales roles open, hiring at a steady pace.

Red lights

None spotted.

Green lights

Publishes OTE. It tells you the on-target earnings up front. Most postings don't.

Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.

Questions to ask on the first call

Built from what this posting leaves out. How they answer tells you as much as what they say.

1.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
2.
What percentage of reps on the team have been here more than 18 months?
Tenure shows whether people stay long enough to get paid.
3.
Has the comp plan changed in the last 12 to 18 months? What changed?
A plan that changes every year means the goalposts keep moving.
4.
Who sits with reps and reviews calls each week?
Coaching is often what's behind a good or bad attainment number.
5.
What's the base, and how is the rest paid out?

Before You Apply

Find out where you fit, and where you don't, before you hit submit.

Why I built it this way ↓

Most résumé tools try to make you look like a match. I'd rather help you find out if you are one.

Nothing made up.
Nothing goes on your résumé that you didn't do. If a line would need a number you didn't give me, I ask. I don't guess. On Braun Board it's checked in code, not just promised.
Curiosity before conclusions.
If the job wants something your résumé doesn't show, I ask before I assume. Plenty of sellers have done the thing and just never wrote it down.
Sorting, not selling.
Some jobs won't line up with what you've done. Finding that out before you apply isn't a loss. It's an hour back, spent on a job that fits.
No score.
A match score tells you how well you copied their words. It doesn't tell you whether you'd be good at the job, or happy there.

It's the same way I teach selling. We don't control who says yes. We do control where we spend our time, and whether everything we say is true.

Josh

1 Is the job worth it?

Worth a look. Solid on the basics. Use the first call to fill in the gaps.

No red lights. 1 thing the posting doesn't say, worth asking on the first call.

See the full Braun Read

2 Where you fit

Upload once, see where you fit on any job.

What people say about working at Decagon ↓

Got an offer from Decagon? Not sure about it?Ask me. I read every message myself. · JoshAsk Josh

Rather talk it through? Call or text me: 954-695-0844 (text)

Full posting

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role We’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our groundbreaking AI solution. This role is perfect for someone looking to kick-start or advance a career in sales and who thrives on building relationships with potential clients. In this role, you will - Source new sales opportunities through inbound qualification and outbound outreach - Reach out to potential customers through various channels including cold calling, email, and social media - Grow top of sales funnel through warm and cold outbound campaigns - Research companies, identify key players, and work with Account Executives on pipeline generation strategies - Collaborate with the marketing team to align on campaigns and messaging - Stay up-to-date with product offerings and industry trends - Learn critical sales skills, such as leading effective discovery calls, cold calling, objection handling, articulating and selling value, prioritization and time management, and more You may be a good fit if you - Have a high level of interest in growing your career in a customer-facing role - Have strong communication skills, both verbal and written - Are genuinely curious about understanding customers’ business challenges - Are dedicated to tracking and improving performance and efficiency on a daily basis - Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes - Are self-motivated with a drive to succeed and knack for building relationships Even better if you have - Have 1-2 years of experience in a customer-facing or quota-carrying role - Have prior CRM experience (preferably Salesforce) - Find ways to stay up on the latest trends in AI - Have experience with tech Compensation OTE $88k - $110k + Equity Benefits We proudly offer the following benefits for our full-time employees: - Medical, Dental, and Vision benefits for you and your family - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K, pension) - Parental Leave - Fertility and family building benefits through Carrot - Monthly stipend to support your wellness, lifestyle, and work-life balance - Daily lunches and snacks in the office to keep you at your best - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) Decagon offers a competitive benefits package that varies by country and complements local statutory benefits. Details for this location will be provided during the recruitment process.

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