Manager, Sales Development - EMEA
Cresta · Remote · UK
Posted today
New Business: you win brand-new customers.
- Base
- Not disclosed
- OTE
- Not disclosed
- Posted
- 8h ago
Still open · checked 3h agoon Cresta's careers page
The job
- What you'd do
- Lead a team of sales staff who find new customers for Cresta across Europe, the Middle East and Africa, from a London office. You'd hire and coach them, track their daily goals, and work with marketing and sales on plans.
- What you'd sell
Helps companies answer customer calls with AI and live coaching
When a company gets thousands of customer calls and chats every day, it usually needs a big team of people to answer each one. The problem is, every extra person costs money, and bad conversations are hard to find and fix. Cresta runs AI that answers routine customer questions, gives human agents live help during conversations, and shows what happened in each one, so the company can handle more customers without a bigger team.
In plain English, from their own job posts. Something wrong? Tell me · More Customer support companies →
- Who you'd sell to
- Not stated in the posting.Ask: “Who's the economic buyer, and who else is in the deal?”
- Where deals come from
- Mostly handed to you: inbound leads or a set list of customers.
The Braun Read
Ask hard questionsToo much is left unsaid. Make them answer before you invest.
- Pay
- No pay listed at all.
- Transparency
- Says nothing about quota, attainment, deal size, territory or sales cycle. Ask about all five.
- Time on market
- Brand new.
- Company hiring
- 7 sales roles open, hiring at a steady pace.
Red lights
- Pay. No pay listed at all.
Green lights
- Gets leads from SDRs. You won't be building all of your own pipeline from zero.
Based only on what the posting says. Lights are a starting point for your first call, not a final judgment.
Questions to ask on the first call
Built from what this posting leaves out. How they answer tells you as much as what they say.
- 1.
What percentage of fully ramped reps hit quota last year?
OTE is what you could earn. This is how likely you are to earn it.
- 2.
What are the base and the OTE for this role?
No point investing hours before you know the number.
- 3.
Who's the economic buyer, and who else is in the deal?
Selling to a CFO and selling to a developer are different jobs.
- 4.
What's the annual quota, and how was it set?
A quota built from real data is a target. Otherwise it's a hope.
- 5.
How long is ramp, and what's the quota during it?
Full quota on day one means you start behind.
Got an offer from Cresta? Not sure about it?Ask me. I read every message myself. · JoshAsk Josh
Rather talk it through? Call or text me: 954-695-0844 (text)
Full posting
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
RESPONSIBILITIES
- Hire, onboard, and develop exceptional SDR talent
- Build & iterate on a data-driven Outbound & Inbound strategy
- Foster a winning culture of high accountability and performance
- Motivate the team through lucrative incentives and contests
- Uplevel SDRs and help them grow into our future AEs and managers
- Report on SDR KPIs to ensure that KPIs and SLAs are hit daily
- Partner cross-functionally with Marketing, Revenue Operations, and Sales on key initiatives
QUALIFICATIONS
- 2+ years of sales / SDR leadership experience in a high-growth technology company
- Located in London and willing to commute to the office 2x per week
- Deep understanding of modern SDR processes and tools such as Gong, LinkedIn Sales Nav, SFDC, Centralize, Clay, LeadIQ, and Zoominfo.
- Experience executing an outbound multichannel strategy and optimizing playbooks
- Consistent track record of exceeding quota while both leading a team and as an individual contributor
- Strong analytical experience with experience managing pipeline goals and forecasting
- Experience partnering with AEs, Marketing, and RevOps to align on ICP, messaging, internal processes, etc.
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- 20 days of vacation time to promote a healthy work-life blend
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.